A father in England fell into financial difficulties after his 10-year-old daughter spent a large amount of money on TikTok. According to the Telegraph’s report, the father of the boy, who is stated to have autism, bought an iPhone as a Christmas present.
The father, who said that an invoice was sent to his e-mail address a few days after the child started using the phone, Tokens worth 2,012 pounds (approximately 40 thousand TL) were purchased. he noticed. In the letter he sent to The Telegraph, he announced that he had requested a refund from Apple, while using the phrase “My 10-year-old daughter was the victim of a TikTok dancer.”
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Apple denied refund request
The unfortunate man, who tried to get a refund by contacting every department of Apple he could reach, including its office in Ireland, was initially unsuccessful. Father, who could not get efficiency from customer services, “I am disappointed that Apple has not been able to prevent suspicious payments from my account” he complained.
When parental control is enabled on iPhones, the child can be prevented from making purchases without parental consent. However, in this case, it is stated that the parental control is not active on the phone that the father gave to his 10-year-old daughter, and therefore the spending on TikTok cannot be prevented by Apple.
Problem solved with TikTok’s intervention
When the father received a negative response from Apple, he contacted TikTok through the account from which the £2,012 token was purchased. The social media company examined the account of the publisher, which has 4 million followers, and determined that it did not violate any community rules.
This answer did not satisfy the father, either. TikTok management re-examined the publisher and as a result found that it violated the platform’s rules regarding fraud and scams. On top of that, Apple agreed to pay back the little girl’s father and reminded to use parental control.
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A similar incident occurred in North Wales last year. A British family was able to recover just £207 of the £1,300 their son had invested in a game. The father had to sell his car in order to pay the rest.
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