Tag: customer
Signal Iduna takes a stake in online commercial bank Penta
Penta boss Markus Pertlwieser According to the head of the online bank, the cooperation with Signal Iduna is of enormous value for Penta. (Photo: Uta Wagner for Handelsblatt) Berlin The…
What Does the Customer with a Broken Phone Expect Most from the Authorized Service?
Due to the breakdown of phones, we all have to send our phones to authorized services for repair, and this process is not always easy. A research conducted by Complaintvar…
DB orders more ICE 3 neo from Siemens
“I am particularly pleased that Deutsche Bahn has given us a follow-up order,” said Roland Busch, CEO of Siemens AG. The train was developed in record time. “By the end…
NRW consumer center is suing the Sparkasse am Niederrhein
savings bank Adjust terms and conditions, but do not reimburse any fees: The consumer advice center of North Rhine-Westphalia is suing the Sparkasse am Niederrhein. (Photo: Julian Stratenschulte/dpa) Frankfurt In…
Savings banks and Volksbanks will abolish the SMS-Tan in 2022
People’s Bank and Savings Bank Cooperative banks and savings banks want to abolish the SMS-Tan as a security procedure in online banking this year. (Photo: picture-alliance / ZB) Frankfurt Both…
Terminations of Stromio & Gas.de: Veneko plans class action
Dusseldorf The energy discounters Stromio, Gas.de and Grünwelt Energie are facing legal disputes. A legal tech company from Berlin and a Cologne lawyer want to claim damages from the electricity…
Terminations of Stromio & Gas.de: Veneko plans class action
Dusseldorf The energy discounters Stromio, Gas.de and Grünwelt Energie are facing legal disputes. A legal tech company from Berlin and a Cologne lawyer want to claim damages from the electricity…
Prüfer’s column: This conspiratorial QR code
The author Tillmann Prüfer is a member of the editor-in-chief of “Zeit-Magazin”. If there is a winner in the corona pandemic, it is the QR code. The checkered box is…
Ampel wants to protect customers from dubious providers
three-phase meter The traffic light aims to better protect consumers against price fluctuations. (Photo: dpa) Berlin Insurance is designed to protect electricity and gas customers if their energy provider goes…
Consumer advocates accuse savings banks of gambling on the statute of limitations on customer claims
savings banks Finanztip, Finanzwende and Verbraucherzentrale Sachsen are calling on savings banks to pay interest from savings contracts. (Photo: Arne Bänsch/dpa) Frankfurt In the dispute over the correct interest rate…
N26 is in trouble in France: Customers are suing the smartphone bank
Advertisement from N26 Some French customers are suing the Berlin smartphone bank. (Photo: Getty Images) Frankfort, Paris The Berlin smartphone bank N26, one of the most valuable start-ups in Germany,…
The Freshfields secret customer list
Lettering by Freshfields Bruckhaus Deringer The law firm is the focus of the Cum-Ex investigation. (Photo: imago images/Alexander Pohl) Dusseldorf When the Freshfields law firm was searched in late summer…
Henkel, L’Oréal & Beiersdorf are experimenting with online shops
Dusseldorf The shampoo from the “House of Schwarzkopf” in the elegant black-green bottle is not available on the supermarket shelf, but only on Schwarzkopf.de. The premium product, which the manufacturer…
Commerzbank annoys customers with excessive tax deductions
Commerzbank in Frankfurt Commerzbank is currently working on the cancellation of the bookings. (Photo: dpa) Reuters Commerzbank and its online branch Comdirect are causing unrest among customers with incorrect tax…
Eprimo and Co .: energy suppliers suspend new customer contracts
Expensive power consumption Consumers shouldn’t expect relief anytime soon. (Photo: dpa-tmn) Dusseldorf Various German electricity and gas suppliers are currently not accepting any new customers. For example, the Eon subsidiary…
Sparkasse terminates 24 customers in dispute over negative interest payments
Sparkassen logo The background to the custody fees is the negative interest rate of 0.5 percent that banks have to pay for parking money at the European Central Bank. (Photo:…
Sparkasse terminates 24 customers in dispute over negative interest payments
Sparkassen logo The background to the custody fees is the negative interest rate of 0.5 percent that banks have to pay for parking money at the European Central Bank. (Photo:…
Wealthy customers betrayed – employees convicted
Sparkasse logo A private customer advisor at Sparkasse Werra-Meißner cheated wealthy, elderly customers for years. Strong internal pressure drove him into a gambling addiction, he said in court. (Photo: dpa)…
Stromio stops deliveries – what consumers need to know now
Electricity discount Low-cost electricity provider Stromio must stop delivering. (Photo: dpa) Dusseldorf The electricity discounter Stromio is no longer allowed to supply customers. According to information on Wednesday, the network…
AI researcher Zweig wants to take the data away from tech companies
Dusseldorf Whether when shopping online, doing research or communicating with friends: Internet users leave vast amounts of data everywhere on the Internet. Tech companies analyze this data with the help…