What Does the Customer with a Broken Phone Expect Most from the Authorized Service?

As annoying as it is, the bitter truth of technology is that our phones are breaking down in one way or another. Thanks to the economy, the first solution we resort to after the breakdown of phones, which have an undeniable place in both our personal and professional lives, is not to buy a new phone, but to repair our broken phone. send it to an authorized service center is happening.

However, we must admit that the time elapsed between the moment we send our phone for service and the moment our repaired phone reaches us again is quite a long time. stressful and it can be an unpleasant process. Well, a customer whose phone broke down and sent his device for repair is actually what does he want? A study by Complaintvar reveals the answer to this question.

Customers whose phones are broken are actually waiting for an ‘explanation’

According to the research conducted by Complaintvar on the basis of the complaints made on the site, people whose phones are broken are actually more likely to come from a company or authorized service rather than having their phones repaired, contrary to what is expected. ‘explanation’ waiting.

Accordingly, the number of customers waiting for any explanation; the number of customers waiting for repair, replacement, refund or damage compensation. much more more. The number of customers who want to cancel an order or service stands out as the least.

Here are the solution expectations of the customers whose phones are broken according to the complaints made in Complaintvar.

• For those who are waiting for a reply or explanation: 23.2%
• Waiting for repair or fix: 21.7%
• Waiting for change: 19.9%
• Awaiting a refund: 14.2%
• Apologies: 9.1%
• Those pending damages or damages: 7%
• Awaiting delivery: 3.5%
• Those who want to cancel an order/service: 1.3%