Tag: customer loyalty system
Deutsche Bank wins award for Miles & More credit cards
Lufthansa Miles & More membership cards and credit cards From mid-2025, Miles & More credit cards will no longer be backed by DKB, but by Deutsche Bank. (Photo: imago/Rüdiger Wölk)…
Deutsche Bank wins award for Miles & More credit cards
Frankfurt Probably the best-known credit card with a bonus function in Germany, the Lufthansa Miles & More Credit Card, is changing banks. From mid-2025, Deutsche Bank will issue payment cards…
Long waiting times and extra costs – that’s what goes wrong at Lufthansa
Lufthansa service Whether on the phone or at the airport: Lufthansa passengers often have to wait a long time. (Photo: dpa) It was a special moment for Lufthansa CEO Carsten…
Why Lufthansa has a quality problem
Lufthansa service Whether on the phone or at the airport: Lufthansa passengers often have to wait a long time. (Photo: dpa) It was a special moment for Lufthansa CEO Carsten…
Payback, Deutschlandcard and Co. bring customers hardly any savings
Payback use at Rewe An evaluation of receipts shows that customers benefit little from the bonus programs. (Photo: imago/Arvid Müller) Dusseldorf Retailers promise customers lucrative deals with their bonus programs…
Points instead of miles – frequent flyers will have to pay attention to this from 2024
Lufthansa frequent flyer card Europe’s largest airline group is changing its customer loyalty program starting next year. (Photo: dpa) Frankfurt From next year, frequent flyers will have to adapt to…
Lufthansa changes status program for frequent flyers
Lufthansa frequent flyer card Loyal customers of Europe’s largest airline group will have to be prepared for some changes from the beginning of 2024. (Photo: dpa) Frankfurt Lufthansa announces the…
Annual tax certificates at Commerzbank and Comdirect too late
Commerzbank logo and headquarters The institute is having problems issuing annual tax statements. (Photo: dpa) Frankfurt At Commerzbank and its online subsidiary Comdirect, more customers are still waiting for their…
Complaints about tax certificates are piling up
Commerzbank logo and headquarters The institute is having problems issuing annual tax statements. (Photo: dpa) Frankfurt At Commerzbank and its online subsidiary Comdirect, more customers are still waiting for their…
Amazon makes Prime subscriptions more expensive in Germany
Munich Amazon is making its Prime subscription offer more expensive in Germany. Monthly payment will cost EUR 8.99 instead of the previous EUR 7.99 and EUR 89.90 per year instead…
Airlines are accommodating towards their top customers
Frankfurt It has probably never been so easy to collect miles with “Miles & More”. Since March 1st and until the end of June, frequent flyers on flights with all…