Consumer Victims Due to Stocking Can Claim Their Rights

Recently, a large number of reports have been made to the Ministry of Commerce regarding online shopping. complaint reaching. Not sending the product or canceling the order by the seller, despite the price being collected, is one of these complaints.

Accordingly, sellers who want to increase the price of the product sold and for which the money has been collected due to the increase in costs, “out of stock” does not send the product to the buyer or cancels the order directly. On the other hand, the sellers of the mentioned products more expensive continues to sell. However, according to the consumer legislation, the buyers who have fallen victim to their money under the pretext of stock, in such cases claiming their rights possible.

Stockists exploit the consumer

Stating that some problems have occurred due to the rapidly developing e-commerce, the Chairman of the Federation of Consumer Associations Aziz Koçal states that there are many complaints from consumers on the grounds that the product is out of stock, especially due to fluctuations in exchange rates. Selling an out of stock product cannot be offered Koçal stated, “The sale of a product that is in stock cannot be avoided. If a product has an image on the internet and is available for sale, it is in stock. there is means.” saves as.

At this point, Koçal stated that there are three different vendor groups; he states that in some cases, sellers selling on many platforms may indeed have stock problems. However, Koçal argues that the other two groups of sellers abuser It means gender. Accordingly, the second group of sellers, “out of stock” Consumers who buy the products they call return their payments after 3-4 months, as if they were using cheap interest-free loans. On the other hand, sellers in the third group do not have the product in stock due to changes in exchange rates, even though the product is in stock. as if it weren’t there After a while, it sells again in a more expensive way.

Aggrieved consumers can apply to the consumer arbitration committee with their justifications.

However, the product is not in stock, the fulfillment of the goods according to the Distance Sales Regulation of the Ministry of Commerce. cannot happen doesn’t mean.

In cases where it is impossible to realize the goods or services ordered in the regulation, from the date the seller learns about this situation. up to 3 informing the buyer of the situation in writing or with a permanent data store within the next day and all payments made together with the delivery costs, if any, after the date of notification. up to 14 days It states that it must be returned.

In addition, if the buyer sees that the product he bought but not sent to him continues to be sold in a more expensive way, he can apply to consumer arbitration committees. On this occasion, the consumer is responsible for the damage caused by the more expensive product. compensation can.

Koçal advises consumers to take screenshots of the product they purchased.

Koçal offers to consumers, who are victims of such situations, that the products they buy but do not receive. screenshotHe recommends getting them. Koçal stated that for the price difference request with this image, if there is not much time difference between the first and last order, consumer arbitration committees can be applied. “The consumer can initiate an investigation about the company by filing a complaint with the Advertising Board of the Ministry of Commerce with those screenshots.” uses expressions.

Koçal records as follows in the continuation of his statement:

If a written delivery date is specified at the time of order in the advertisement or image of the product, until that day, if the day is not specified. no later than 30 days must deliver the product within If the refund is made late because there is no product in stock, and when the money is refunded, the same product is offered for sale at the new price on the site, the Consumer can apply to the Arbitration Committee and request the difference. In applications, it is absolutely necessary to take the screenshots of the screen where the product is offered for sale, and their printouts, correspondence, if any, and documents such as the money receipt sent must be attached to the application.

In addition to these, Koçal, in order to solve the problem in a wholesale way, makes sales to the companies that are complained about such reasons. removal from the platform It also offers suggestions for sales platforms.