Sonos Asks Customers to Ship and Return Excess Product

Sonos, based in America, is very popular with its audio devices. However, the reason why the company is on the agenda today is not the success of the devices it has released. Numerous users have made some complaints to The Verge. The subject of the complaints was quite interesting.

According to the news shared by The Verge, users stated that more than enough products were sent when they ordered from Sonos’ website. Of course, having more products than you want is not something that anyone can complain about. This is where things get mixed up. So what happened that users started to complain? Let’s see together.

It was claimed that the products were requested to be returned

Users who wanted to have Sonos speakers saw that much more products were sent than after ordering through the website. you will say “What is there to complain about?” because having more than you want is something that the great majority will like. However, Sonos For overshipped products, it first charged users extra. Afterwards, he asked for these products to be returned.

At this very point, users expressed their complaints by stating that they had to deal with many things due to this problem, which they claimed was caused by Sonos. Sonos, sent to users who suffered from the issue, apologized via email. In addition, Sonos, which asked users to reply to the e-mail and return the excess shipments, suddenly became the target of criticism.

Although the situation was tried to be corrected in a short time, due to this error caused by the system. those who first pay the excess fee and then have to deal with the refund procedures. Users continue to voice their complaints. Sonos, on the other hand, stated that they will do their best to find answers to all the question marks in mind after the victimization of the users.