The Ministry of Commerce announced that it imposed fines on digital content platforms. According to the statement, a fine of 166 million TL was imposed in line with the investigations carried out since the beginning of 2023.
From the Ministry of Commerce in our country digital content platforms A remarkable statement was made regarding this issue. Explaining that customer complaints are examined with great care, Ministry officials stated that since the beginning of 2023 166 million TL They announced that a fine was imposed.
When we look at the statement made by the Ministry of Commerce, the complaints are mostly about the renewal of the contract without request or approval. receiving unfair payments We see that they are grouped under headings such as prolongation of contract cancellation processes. The Ministry did not make a statement regarding which platforms were fined.
Statement from the Ministry of Commerce:
In the inspections carried out by the Ministry Inspectors, it was revealed that the contracts of the consumers who subscribed to the digital platforms were renewed without their requests and approvals, money was collected from the credit cards of the consumers without their consent, the requests of the consumers who wanted to unsubscribe were not fulfilled within the period, they continued to be charged unfairly, and the consumers were victimized by paying the missing refund fee. The findings are included.
A Penalty of 166 Million Turkish Liras Is Applied to Victims of Unfair Collection and Return Processes
Our Ministry issued an administrative fine of 166 million TL to digital subscription platforms due to these and similar violations inflicted on consumers during these unfair collection and refund processes.
As the Ministry, we will continue to work with all our strength to protect consumer rights.
It is announced to the public with respect.
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