According to details shared by Bloomberg, Meta has decided to open a Customer Service division for the first time in 18 years of its establishment. The company’s work on this section is still in the planning stage.
Meta, which was founded in 2004 under the name Facebook and incorporated Instagram and WhatsApp as well as the same social media platform with its former name, shared a statement that many people have been waiting for today. Meta has become a social media giant for the first time after 18 years of experience. open customer service department announced.
Aiming to solve users’ problems, Meta’s new customer service department is currently taking its first steps, according to the information conveyed. But the company has its own On the evaluation of the Oversight Board brought this work to the fore. Because the board stated that it received more than half a million complaints from Facebook users, most of them about problems with accounts.
Setting up the department has become one of Meta’s priorities:
Meta’s Vice President Brent Harris, while confirming the project to Bloomberg, also shared important information about the exit of the project. “How can we take people into account and respond to them about customer service and why their content was removed or their account was terminated?” said Brent, adding that he is currently in the new customer service department. they spend too much time stated.
Brent has not yet shared how Meta’s customer service department and the people who will work in the department will interact with customers. We seem to be hearing a lot of new news about Meta’s customer service section soon.
Source :
https://www.bloomberg.com/news/articles/2022-08-25/facebook-meta-is-building-a-customer-service-group-for-content-complaints#xj4y7vzkg