Amazon Web Services (AWS), which also operates in our country, which is owned by one of the world’s largest technology companies, Amazon, launched its customer service-oriented product, Amazon Contact, a few years ago. The company is enhancing the experience with new features.
AWS adds automated agent monitoring to Amazon Connect
Along with Amazon Connect, AWS has competed with companies like Salesforce and other established enterprise SaaS vendors. CEO Adam Selipsky introduced new features to manage Amazon Contact Centers running on AWS.
In other words, the company is rolling out new performance management features in Amazon Connect designed to help administrators identify problem CSAs. The new feature generates solutions using a combination of performance review forms and machine learning-driven voice analytics.
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Adam Selipsky on the subject
These reduce the time contact center managers spend identifying performance issues and coaching agents. It’s a great example of how the cloud removes constraints to reimagine business challenges like connectivity, better customer service.
Thus, AWS will guide them to solve problems faster and more consistently. On the other hand, Amazon Web Services (AWS), the world’s most comprehensive and widely used cloud platform, offering more than 200 full-featured services from data centers around the world, is widely used in Turkey.