In general, cases of lost or stolen luggage at airports are rare, though rare. One of these happened to a woman flying on domestic flights in Canada. While the unfortunate passenger was completing his flight within Canada, his luggage suddenly left Jamaica. Fortunately, she managed to find an AirTag suitcase that she put in her bag. Here are the details…
Apple AirTag found the luggage lost cross-country!
AirTag, which is famous for finding lost and stolen items, has solved yet another case. The luggage of a passenger who wanted to take a domestic flight with WestJet in Canada was lost. The unfortunate woman, who had valuables and clothes inside, went to the airline and gave the necessary feedback. But the answer was not what he expected.
A passenger traveling to the airline named WestJet complained to the airline company about his luggage being lost. The woman, who was waiting for a refund from the company or for her luggage to be found, was told by the airline that it was not their fault. Having placed an AirTag in his suitcase, the passenger immediately used the “Find” application to check where his suitcase was.
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The information he came across was quite surprising. His suitcase appeared to be in Jamaica. The passenger contacted the company regarding the issue and reported the situation to WestJet. However, the company reported that WestJet did not organize any flights to Jamaica on the day the passenger took his flight, and therefore his luggage was not sent there by them.
The passenger, who continued to investigate and report complaints, eventually resolved the incident. Although no Jamaica flight was operated by WestJet on the same day, a Jamaica flight was organized by Swoop Airlines, a subsidiary of the same company, on the said day. Even though the unfortunate woman’s luggage was taken by WestJet, it was given to the Jamaica flight due to a problem in the cargo department or by someone with bad intentions in that department.
After 2 weeks, the woman reached her suitcase. However, many items were taken from the suitcase and the suitcase was broken. The woman contacted the company regarding the issue and asked for her damages to be paid, but there has been no response from the airline company yet. As we mentioned at the beginning, the fact that an Apple AirTag brought light to the matter showed once again that the product is simple but useful.