Following the advancement of technology and the spread of digitalization, people’s shopping preferences have changed. Additionally, we should not ignore the impact of the pandemic that has ravaged the world. E-commerce saves people time and space. However, it also brings some problems. The Ministry of Commerce took some measures to prevent these grievances. He imposed fines on companies that caused consumer distress.
The Ministry of Commerce imposed penalties on companies that violate the legislation in e-commerce applications!
The Ministry of Commerce announced the 2022 data of the Electronic Commerce Information System (ETBİS) in the statements made on its social media accounts. He stated that the ratio of e-commerce to general trade in Turkey was 9.8 percent in 2019. He announced that with the effect of digitalization, this rate reached 15.7 percent in 2020 and 18.6 percent in 2022.
He also shared “At the same time, as of 2022, the e-commerce volume in our country reached 800.7 billion lira, an increase of 109 percent compared to the previous year. The number of orders increased by 43 percent compared to the previous year, from 3 billion 347 million to 4 billion 787 million in 2022.” He stated:
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According to the Turkey E-Commerce Ecosystem Report, the size of the e-commerce sector has reached 801 billion TL.
The Ministry of Commerce increased its inspections in the e-commerce sector. With these inspections, the Ministry ensures the safety of both consumers and companies. In 2023, an administrative fine of 78 million 530 thousand 902 liras was imposed on companies whose practices were found to be contrary to the legislation.
In addition to these inspection studies, the Ministry of Commerce also evaluated consumer complaint applications and arbitral tribunal data. As a result of these analyses, inspections were carried out. In this way, the ministry aims to prevent consumer grievances by controlling companies in the e-commerce sector.
In addition, the ministry talked about its efforts to prevent these grievances in its post. “As the Ministry of Commerce, we are responsible for delivery with a refund in the exercise of the right of withdrawal in distance contracts, especially in practices that victimize our consumers as a result of cancellation of orders paid for reasons such as lack of stock, for reasons such as input cost and exchange rate increases, or in order to make more profit by taking advantage of price increases. and performance obligations are strictly controlled.’