Tag: customer
Long waiting times and extra costs – that’s what goes wrong at Lufthansa
Lufthansa service Whether on the phone or at the airport: Lufthansa passengers often have to wait a long time. (Photo: dpa) It was a special moment for Lufthansa CEO Carsten…
Why Lufthansa has a quality problem
Lufthansa service Whether on the phone or at the airport: Lufthansa passengers often have to wait a long time. (Photo: dpa) It was a special moment for Lufthansa CEO Carsten…
Searching for Lost Coins of Sunken Cryptocurrency Exchange! Customer Information Requested from Binance!
a collapsed cryptocurrency stock market of Globix liquidators have received a court order that freezes digital assets and forces crypto exchanges to surrender customer information while seeking lost funds of…
Sewing warns of regulation – Would strengthen shadow banks
Frankfurt According to the observations of the Federal Association of German Banks (BdB), the digitization of the banking business accelerates the pace of customer deposit outflows in crisis situations. “The…
Banks are designing their own chatbot alternatives to ChatGPT
Frankfurt The shareholder letters from Jamie Dimon, head of the world’s largest bank JP Morgan, are something like a seismograph for the important issues in the financial world. In this…
250,000 Germany tickets sold in three days
Deutsche Bahn The sale of the 49-euro ticket, which will be valid from May, began last Monday. (Photo: imago images / STPP) Berlin In the first few days after the…
Financial guru collects 13 million euros – and can more than double the valuation
Finance guru founders and co-heads Alexander and Benjamin Michel Financial guru has received fresh capital from investors. (Photo: finance guru) Frankfurt Financial guru receives fresh capital: The Frankfurt fintech has…
Zalando defends itself in a letter to retailers
Zalando A new fee schedule will result in higher commissions for dealers in the future. (Photo: Reuters) Dusseldorf, Berlin With a new scale of fees for business partners who use…
Zalando defends itself in a letter to retailers
Zalando A new fee schedule will result in higher commissions for dealers in the future. (Photo: Reuters) Dusseldorf, Berlin Zalando wants to become more inspiring and personal for its customers…
Check24 with only 100,000 customers after three years
Check24 The bank of the comparison portal Check24, C24, currently has total assets of a good one billion euros. (Photo: dpa) Frankfurt Around three years after its launch, the bank…
C24 with only 100,000 customers after three years
Check24 The bank of the comparison portal Check24, C24, currently has total assets of a good one billion euros. (Photo: dpa) Frankfurt Around three years after its launch, the bank…
Apobank boss Matthias Schellenberg agrees to job cuts
Matthew Schellenberg The head of Apobank is trying to further reduce the costs of the money house. The cost-income ratio is comparatively high at almost 76 percent. (Photo: Apobank) Frankfurt…
Innovation: Artificial intelligence is revolutionizing insurers
Munich New technological possibilities will significantly change the business of insurers in many areas in the coming years. Through artificial intelligence (AI) and the use of new forms of communication,…
Payback, Deutschlandcard and Co. bring customers hardly any savings
Payback use at Rewe An evaluation of receipts shows that customers benefit little from the bonus programs. (Photo: imago/Arvid Müller) Dusseldorf Retailers promise customers lucrative deals with their bonus programs…
US authorities announce support package and close more banks
new York Great relief in the tech industry. On Monday, customers should have access to their entire balance, as US authorities announced on Sunday evening. It was a surprising breakthrough.…
Airlines and rail: Massive increase in complaints
Board at Berlin-Brandenburg Airport Thousands of connections had to be canceled last year. (Photo: dpa) Berlin Complaints from consumers about airlines and Deutsche Bahn have increased massively in 2022. This…
SAP announces new platform for data management
SAP headquarters in Walldorf The software manufacturer has developed a new data management system. (Photo: imago/R. Wittek) Dusseldorf Oil, gold or another commodity? There are many more or less apt…
Current account: Passwords should become more complicated
Frankfurt The Volks- und Raiffeisenbanken want some of their customers to make their own passwords for online banking more secure. The corresponding online banking PIN should be as long and…
Commerzbank corporate customer boss Michael Kotzbauer: “Have to reduce dependencies”
Michael Kotzbauer The corporate customer board wants the bank to continue to have a strong presence in Europe, Asia and the USA. (Photo: Commerzbank AG) Frankfurt Commerzbank is considering separating…
How a former Lego manager turned the Zurich insurance group inside out
Zurich For a long time, the printer case was probably the most unwieldy work tool at Zurich. However, it used to be common for the agents of the largest Swiss…