Microsoft Will Bring Artificial Intelligence Chat Bot to Xbox

Microsoftis developing an AI-powered Xbox chatbot to automate support processes. According to sources close to the company, the technology giant will offer an animated virtual chat bot that acts according to support requests to the players. This chatbot also has the potential to be part of Microsoft’s larger-scale artificial intelligence initiatives.

Xbox’s chat bot, Microsoft’s Xbox ecosystem and network will be able to access related support documents. Thus, he will be able to guide the players by giving appropriate answers to the questions. It is even stated that the chat bot can also perform game refund transactions.

For now, testing is done in-house

Microsoft is currently testing the chat bot within the company, but has recently expanded this testing team. This is considered a sign that we may see it in more detail soon. Haiyan Zhang, General Manager of Xbox Gaming AI, “We are testing the Xbox Support Virtual Agent, an animated internal prototype that can query Xbox Support issues by voice or text.” he said. Zhang also said that thanks to this tool, players faster He stated that they could reach support.

currently vodafone Microsoft, which offers artificial intelligence chat bots with Azure AI Bot services to giant brands such as PwC and PwC, has also advanced its initiatives to increase the use of artificial intelligence in games with this development. It is known that the company wants to use Copilot in a similar way. at the beginning of the year “Xbox Everywhere” It was stated that artificial intelligence tools would be given importance at the event.