All electronic products can break down due to user errors or other problems. At this point, authorized services come into play. So, how do you know that a service is really an authorized service?
We live in the age of technology and today we all have products such as smartphones, tablets and computers. Of course, products such as televisions, refrigerators, washing machines and ovens are now part of our lives. essentials is among. However, from time to time, any product we use can deteriorate; call that authorized service you will find…
That’s exactly what it was activated in Turkey, but little known Did you know it’s a service? Service Information System affiliated to the Ministry of Commerce of the Republic of Turkey (SERBIS) allows you to reach the authorized service center of any brand actively serving in Turkey, in any city, within minutes.
This is what the SERBIS query screen looks like!
SERBIS, quite has a simple interface a system with After reaching the inquiry page, you need to fill in some parameters. After this process, you can access the information of the nearest authorized service center of a brand you want to receive service from. you can reach instantly.
How to use SERBIS?
- Step #1: You will receive service to the “Manufacturer/Importer Company” section brand name enter.
- Step #2: In the “Brand Selection” section, you can choose the brand (or sub brand) enter.
- Step #3: Also in the “Product Selection” section which product Write about the service you will receive.
- Step #4: From the “City Selection” section your city choose.
- Step #5: From the “District Selection” section your county choose.
The first parameter you need to fill in SERBIS is the manufacturer and importer company section. In this section, you write the name of the brand you want to receive service from. In the “Brand Selection” section, you need to write the brand you want to receive service from. Let’s explain this with this example. Chinese technology company Xiaomi redmi also manages the services of smartphones. In such cases, you need to write Xiaomi in the first section and Redmi in the second section. In the “Product Selection” field, you enter the service for which product (phone, headset, laptop, etc.) you will receive. Then you can choose your city and district and choose your own nearest authorized service you can find.
SERBIS is actually a very important system. So why?
Every electronic device you buy, fixed term warranty covered. For example, brand new phones you buy from technology retailers are guaranteed for 2 years. Here, the concept of “authorized service” is of critical importance, especially for the warranty situation. A phone that is still under warranty not authorized service If you have it opened by a repair shop, your phone will be out of warranty. Even if you have a brand-related problem with your phone as of that moment, it is covered under warranty. you can’t get service.
- Editor note: I would like to explain how important the guarantee system is with an incident that happened to me. The right rear window of my 2020 Toyota Corolla Hatchback started not opening or closing shortly before that. After a while, the glass opened a little by itself and remained there. Toyota authorized service performed the maintenance and repair work free of charge thanks to the ongoing warranty of my vehicle. In the invoice given to me, it was stated that more than 5,000 TL was incurred for the transactions (parts replacement + labor) and that this was not collected under warranty.
The first thing you need to know as a consumer: Not every service that you see with the Samsung sign on is an authorized service!
No matter which city you live in, you will come across many services of Samsung, which is among the most preferred brands in Turkey. While some of them are registered as authorized service, some of them are “private service“. Here is an important point you should pay attention to. So much so that every service you see on the sign or glass of Samsung, may not be authorized service. To be sure, using SERBIS can give you a big advantage.
Making transactions in unauthorized services, sometimes to bigger problems may cause. Let’s move on to Samsung again. When you apply to the authorized service, you will deliver your product with peace of mind and you will be sure that there will be no problems. However, private services may be operated by malicious people. In such a case, the product you give to be made may deteriorate more and the parts inside can be played with. Since the transactions will not be guaranteed, even if you call your right, you can’t reach the result.