Announcement of Invoice Message from Turkcell to Earthquake Victims

One of Turkey’s largest mobile operators TurkcellSince the first hours of the earthquake that took place in Kahramanmaraş on February 6, it has been at the center of the reactions with its ‘not providing service’ discussions. The company, which has shared statements about the situation in the earthquake area many times before, finally responded to the reactions received with CEO Murat Erkan, who participated in the live broadcast of Cüneyt Özdemir yesterday.

Turkcell once again caused reactions with a different issue today. According to the shared information, Turkcell Customer Services automatically sends its subscribers to its subscribers, as it does every month. notification message with invoice collection sent. However, the fact that this information message also went to earthquake victims, “Turkcell will close the lines of earthquake victims who do not pay their billsIt caused reactions such as “. Turkcell realized the situation after the reaction increased and shared a statement.

The statement shared by Turkcell is as follows:

“For information sent by customer service about invoice collection inadvertently We apologize.

Regardless of whether or not the payment is made, in order not to disrupt the communication of our victims. lines won’t closeWe would like to state that the collection status will not be taken into account, and that our customers’ free line freeze and line cancellation requests will be met. Our company has been around since the first day of the earthquake. 35 million emergency aid communication packages has activated. This number continues to increase.

As the Turkcell family, we will continue to work with maximum effort and devotion so that no one will be victimized in order to get through these difficult days that we have faced as a nation as soon as possible. It is announced to the public with respect.“