All electronic devices you buy are covered by a certain warranty. It is sometimes the distributor and sometimes the importer company that provides this guarantee. So, what is the difference between the two, which one is safer? For you, we answered questions such as what is the importer’s guarantee and what is the distributor’s guarantee, what are the differences.
The prices of electronic devices we buy today are quite high. For this reason, users prefer guaranteed products to ensure that they do not waste their money and will receive support in case of any problems. At this point, we come across two different types of guarantees. importer guaranteed product and distributor guaranteed product.
Alright, What is importer warranty and distributor warranty? For users who do not have detailed information on the subject, the differences between the two types of guarantees that seem to be the same are quite large. The importer’s warranty and distributor guaranteed You should shop by knowing the differences between them. Importer guaranteed for you and What is distributor warranty? We answered questions such as what are the differences.
What is the distributor warranty?
The guarantee of the products offered for sale with a distributor guarantee or a Turkey guarantee is covered by the brand that owns the product itself. These brands are; officially established a company in our country, are technology companies with a widespread technical network.
For example; warranty provider for an iPhone smartphone you buy with a distributor warranty Apple is Turkey. This situation; It means that when you have a problem with the device or when you buy a device with a factory fault, you can take this device to any Apple authorized service.
You can easily return a product with a distributor warranty when there is a factory defect, part replacements are absolutely necessary. with original parts If you go to the technical service three times with the same problem and the device is not repaired, the company will give you a new device. If not, you can complain to the consumer court with peace of mind.
What is the importer warranty?
The warranty provider for an importer-guaranteed device is the company from which you purchased the device. That is, the manufacturer It has nothing to do with the subject. When you have any problems with the device you bought, you take the device to a technical service contracted by the local company that brought this device to the country.
Local companies sell electronic devices separately from the manufacturer. at much more affordable prices they can bring to our country. Since the manufacturer company is not related to the subject, these companies agree with a technical service network in our country. Technical service networks such as KVK, Genpa, Telpa are some of them.
At this point, the most important issue to be considered is the local company from which you bought the device and the contracted is the size of the technical service network. A company that has been serving the market for many years and a technical service network with dealers all over the country can be reliable. However, an unknown company and a technical service network with dealers in several regions of several cities can create unpleasant situations.
What is parallel import?
To put it briefly; parallel import is smuggling. It can even be considered as theft if we take into account the situations such as obtaining an IMEI address from other phones for use. There are no guarantees, no taxes are paid as it is illegal and therefore extremely affordable.
IMEI addresses obtained from other phones are used in order to use mobile phones that are illegally brought into the country through parallel import. Wherever you look, the use of this invisible system Definitely not recommended. A device you buy for less money may be expensive due to the repair costs you will pay later and the lining.
Differences between importer warranty and distributor warranty:
If we evaluate it over a possible scenario; You bought a Samsung smartphone and it broke after a week, so it’s a faulty product from the factory. If this device is a distributor If Samsung Turkey is under warranty You have a money back guarantee. However, if this device is guaranteed by the importer, there is no such guarantee. They can get a refund, but no one can say for sure about this situation.
The device you bought caused a problem in the following days and the part needs to be replaced. Even if you have to pay for it, an original part is always attached to the distributor-guaranteed product. For products with importer warranty original part can be installed but there is no certainty in this situation.
The local company that brings the product you bought with the importer’s guarantee may have agreed with a technical service that has a dealer in another city. This situation, when you have a problem with the device It will take a long time to repair.
Besides all these; You cannot take a device with importer warranty directly to the authorized service; first you receive the product contact local company and you should get directions from there. This is one of the factors that prolong the repair process.
Which type of warranty should be preferred?
The type that you should definitely not choose between importer guaranteed, distributor guaranteed and parallel import, Of course it is parallel import. Because it is already illegal. Also, there is no warranty for the product. Even if it breaks a few days after you buy it, there is no legal way you can go.
It is entirely up to the user to choose between the importer’s warranty and the distributor’s warranty. Distributor warranty across Turkey, A type of warranty offered directly by the manufacturer. In addition, it provides warranty service regardless of where you bought the product and has a much wider service capacity.
The reliability of an importer-guaranteed product depends entirely on the company from which you purchased the product and its contracted technical service network. If you trust the company from which you purchased the product and the contracted technical service network is also KVK, Genpa, Telpa You can also buy a product with an importer guarantee.
In summary:
Distributor guaranteed;
- such as Apple Turkey, Samsung Turkey the manufacturer itself guaranteed by
- Original parts are replaced.
- You can get technical service support by phone.
- Factory faulty products are replaced.
- same problem three times The devices sent to the technical service are replaced.
- You have the right to one-to-one product exchange.
Importer guaranteed;
- It provides technical service support that varies according to the quality of the contracted technical service network.
- Original part replacement is at the discretion of the technical service.
- Product exchange and return options are at the discretion of the service.
Parallel import;
- There is no warranty support.
For you What is importer’s warranty and distributor’s warranty? We answered the frequently asked questions such as what are the differences between them and explained the details you need to know about the subject. Be sure to pay attention to the warranty service of the electronic device you buy and the quality of the contracted technical service network if the importer is guaranteed.