Amazon has locked down a customer’s smart home devices over allegations that a courier has been racist. Amazon unlocked the devices again after it was understood that the claim was untrue.
E-commerce giant Amazonbecame the subject of our news with a rare event. According to the claim of the Amazon courier, a customer named Brandon Jackson told him when he went to his address for delivery. engaged in racist behavior.
The courier reported this to the company officials after making the delivery. Amazon management, on this incident, smart home products belonging to Jackson locked. A thread on Medium in sharing Jackson claimed that he could not even use the lighting system of his house for a week.
Brandon Jackson says he found out about the issue when he called Amazon
Brandon Jackson, who has made all the smart products in his house unusable for a week, to get support on the subject. looking for Amazon He also stated that he learned about the accusation of racism there. Thereupon, Jackson said that there was no one at home on the day of the delivery, that the allegations were unfounded and that this was done with camera records. will prove he says he did. The man who went after his case made the truth come out after he sent the footage to Amazon. So much so that the claims of the courier were really unfounded. There was no racism.
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Amazon spokesperson named Simone Griffin, who made statements on the subject, confirmed the incident and said: We work hard to provide customers with a great experience and also have drivers delivering Amazon packages. make them feel safe We are trying to provide. In this case, as a result of our research, the customer We learned that you did not behave inappropriately. and we work directly with the customer to address concerns as we look for ways to prevent a similar situation from happening again.
The incident became the subject of discussion.
Today, a company that almost everyone knows is against racism. taking a clear stand important. However, here we see that only the claims are taken and the rights of a customer are usurped. Moreover, the fact that the customer is right in the end shows that Amazon acted too impulsively, at least in this case. We hope that the company will continue to protect the rights of its employees and customers in a more balanced way…
Source :
https://www.foxbusiness.com/technology/amazon-customer-claims-company-locked-him-out-smart-home-devices-over-bogus-racism-allegations