Regulation to Protect Consumers in Electronic Communications

With the Official Gazette published today, a new regulation for the electronic communication sector entered into force. In the new regulation such as GSM operators and internet providers. There were important articles focused on consumer protection for the parties. Minister Ömer Fatih Sayan shared a statement about the regulation published with the title “Regulation on Amending the Regulation on Consumer Rights Regarding the Electronic Communication Sector”.

Sharing a statement on his Twitter account, Deputy Minister of Transport and Infrastructure Ömer Fatih Sayan announced that electronic communication subscriptions can be started via e-Government with e-signature, TR ID card or internet banking information. Also with real-time digital conversation You can subscribe by authenticating. The new protective regulations announced by Minister Sayan were as follows:

Word games come to an end in campaigns, commitments become transparent:

• If you become a member of this campaign, you will also be deemed to have approved the campaign of electronic communication providers. conditions will no longer apply. Transactions that require subscriber approval by regulation, cannot be combined under one approval., will be approved separately. Thus, subscriptions made indirectly without demand will be prevented.
• Customer service, text message, mobile app, SIM etc. approvals given through methods from the online transaction center It can be controlled 24/7.
• In calls made by the call center, the customer’s direct without confirmation of subscription will not be processed. Those who have more than one line will be able to limit the transaction authorities of their other lines. In particular, high billing grievances of parents will be prevented.
• Transactions made with a TR ID card or a chip passport Documents will not be photocopied.. Thus, irregularities made by using the identity cards of others will be prevented.
• When the subscription agreement is made, an easy and understandable undertaking/contract sample will be given to the consumer. With the new arrangement The commitment period will be limited to a maximum of 24 months.. Consumers will be informed about the end of the commitment.

Even if the internet speed is not provided, the citizen can terminate the contract with impunity:

• Subscribers will be informed transparently about which transactions will violate the commitment. If the internet speed announced to the subscriber cannot be provided, our citizen able to terminate the contract without penalty.
• Packages, campaigns and tariffs cannot be promoted with the same name. Each package will be promoted with a single name and possible confusion will be avoided. All current, removed or past tariffs will be available on the operators’ websites.
• New fees will be charged by operators to subscribers whose services are restricted.. Billing information and billing link will be sent via short message to subscribers who do not choose to send an invoice. Subscribers will be able to access billing and usage details for the last 1 year.

How is the commitment terminated?

To terminate your committed subscription, you can contact the subscriber’s provider and give notice of termination. From the date on which the notice of termination is received by the provider, your subscription is legally must be terminated within 7 days at the latest.