One-on-One PlayStation Support is Ending on Twitter

Today, companies use social media as an effective tool for the satisfaction of their consumers. It is a known fact that many companies answer questions on Twitter, Instagram or Facebook. one of these companies PlayStationTwitter is going through a significant change on the front.

After that, PlayStation users, PlayStation with from twitter will not be able to perform one-on-one support. PlayStation, which has decided to terminate the service, will not evaluate support requests from Twitter as of August 1.

For the solution, go to the company’s website.

When the service is terminated, PlayStation users will be directed to the company’s site for a solution when they encounter a problem. on site in frequently asked questions and users who cannot find the solution they are looking for in the help articles will still be able to get support on the site.

The reasons behind Sony’s decision are currently unknown. Currently both PlayStation 4 As well as the fact that the PlayStation 5 is very popular, it would be quite logical to assume that the company has faced heavy social media traffic and aims to solve the clutter here directly on the site. Sony also recently paid a significant amount to acquire Bungie, so they may have followed such a method to cut costs.

On the other hand, gamers are not very happy with this situation. Many users twitter He says that interacting directly with him is the only direct way they have to get help. Users also accuse PlayStation’s support unit of being inadequate.

On the other hand, Sony will continue to provide direct support for its users, but PlayStation Support wants to use the content on its pages. In addition, transactions such as requesting a refund or resetting the password will be largely automated.