Tofaş, the leading company of the Turkish automotive industry; develops connected vehicle solutions to provide the best end-to-end experience for customer needs. In this context, it offers innovative solutions for connected vehicles and value-added services and insurance needs to be provided by the relevant ecosystem.
New mobility solutions for transforming customer needs from Tofaş
Mobility Solutions Director Hasan Erdoğan: We aim to offer the most suitable mobility solutions for the changing mobility needs of the society. Erdogan “Tofaş acts with the vision of being the leading automotive company that creates the best value and mobility solutions for its customers. As a part of this great structure; We aim to offer the most suitable mobility solutions for the changing needs of society. We are launching new mobility solutions for FIAT, FIAT Professional, Alfa Romeo and Jeep customers.” In the meeting, which was also attended by ShiftDelete.Net founder Hakkı Alkan, very important issues were discussed.
He also mentioned that they will increase the scope of service day by day by implementing new customer solutions in the field of mobility. Erdogan“Our work on connectivity technology started with ‘Fiat Connect’ in 2017.
With Fiat Connect, developed at Tofaş Arge, we were able to deliver the first and most comprehensive connectivity technology in our country to large audiences. In the upcoming period, while continuing to invest in connectivity solutions; We will also focus on new ownership and usage models.”
Accessing 65 thousand users, Fiat Connect can also be accessed from Smart Clock and In-Car Multimedia Screens.
Fiat Connect, which facilitates and protects the lives of vehicle users, provides advantages and provides critical information about their vehicles, stands out as Turkey’s first and most comprehensive connectivity mobile application with its 65 thousand connected vehicle park.
Connect, which has been activated with many value-added functions such as remote door opening and closing, vehicle health information, ambulance service, and accident points warning, continues to be developed by following innovative applications in the technology world since its launch. In the Connect App, maintenance needs are calculated with 93 percent accuracy with artificial intelligence.
Carrying the customer experience to a more privileged dimension with each passing day, the brand brings Connect with smart watches, which are the most common wearable technologies, and now carries it to in-car multimedia screens with Android Auto. Fiat Connect can be accessed from all FIATs with Android Auto. In addition, conveniences such as fuel payment without getting out of the vehicle can be made from the multimedia screens as well as the mobile application.
“Koç Fiat Insurance”, which started its operations as an important part of its goal of providing its customers with an excellent end-to-end experience; In cooperation with Fiat Connect, it offers the opportunity to purchase and renew insurance with one click; It will quickly and easily meet the insurance needs of motor insurance, traffic, health and other branches.
Fleet Customers of All Brands Benefit from Connect Technology
The mobile and web-based Connect Filom application, which collects all operational data of company vehicles on a single screen, provides all of the vehicles in the fleet. While analyzing the data and reporting, it also enables the tracking of all vehicles registered in the park from a single screen.
Prepares weekly and monthly reports, Connect Filom sends notifications about the entire fleet when needed and archives transactions such as documents and contracts. With Connect Filom, unlike traditional fleet management applications, customers can have a connected fleet by leasing, without investing in hardware.
In addition to mobile and web-based application; Connect Filom provides 360-degree fleet management services by managing the after-sales operations of the vehicles on behalf of customers.
Connect with the Customer in the Second Hand with Dynamic Valuation
Fiat Connect also provides convenience and benefits for users who want to learn the value of their second-hand vehicle and sell their vehicle. In the “Dynamic Valuation” module in the Fiat Connect application, pre-pricing can be made easily, since the data required for second-hand valuation is included in the system. In addition, users can enter current vehicle photos and additional accessory information, if any, into the system and send them for evaluation by real experts. They can learn the value of their vehicles after an average of 17 minutes of operation. Following this process, they can have their physical appraisal done at the Otoeksper branch of their choice and start the sales process.