Complaintvar, where people express their problems and seek solutions, published its data for 2023. The results are not surprising.
Complaintvar According to data, in 2023, the site hosted 28 million visitors per month and 520 thousand complaints were resolved throughout the year. The most complaints were about e-commerce, finance and internet service providers. The most curious brands are Trendyol, WhatsApp And Instagram stood out as. Raises, fraud, access to medicines and problems in obtaining visas remained on the agenda throughout the year.
According to the platform, the number of registered brands in 2023 will increase from 162 thousand 48. to 193 thousand 993 rose. Total throughout the year 521 thousand 527 complaints were resolved. The total number of complaints filed throughout the year was 3 million 624 thousand 148.
Here are the highlights from the report:
Sectors with the most searches
| eCommerce | 43 million 40 thousand 515 |
| Internet Service Providers | 31 million 536 thousand 552 |
| finance | 28 million 317 thousand 931 |
Areas with the highest increase in complaints
| Authorized services (White goods) | 927% increase |
| Financial investment consultancy | 866% increase |
| Computer components and internal hardware brands | 649% increase |
The most curious brands
| Trendyol | 2 million 917 thousand 253 |
| 2 million 854 thousand 054 | |
| 2 million 484 thousand 104 |
Sectors that resolve the most complaints
| Real estate and construction | 51% |
| Internet Platforms | 48% |
| Furniture-Home Textile | 47% |
Cities with the most complaints (per 1000 people)
| Istanbul | 77.6 |
| Antalya | 72.8 |
| Ankara | 66.9 |
| Izmir | 62 |
| Bayburt | 54.3 |
Provinces with the least complaints
| Mus | 2.2 |
| Hakkari | 2.4 |
| Adıyaman | 2.5 |
| kars | 3.1 |
| Pain | 3.2 |
Sectors that Turkey gave up on (those with the highest decrease in the number of complaints)
| Villa-House for Rent | -57% |
| Wedding Halls | -50% |
| Glassware Brands | -%49 |
| Foreign Coffees | -44% |
| Crypto Virtual-Digital Currency Exchange | -43% |
No one is satisfied with any sector
When we look at the sectoral satisfaction percentages, it is not possible to say that anyone is satisfied with any sector. In the real estate and construction sector, which is the sector that satisfies its customers the most satisfaction rate 51% While all the following sectors remained below 50%. Internet platforms took second place. It was followed by furniture and home textiles, while the food industry ranked fourth.
in 2023 fraud cases while the most common fraud cases this year are fraud under the name of financial institutions, fraud under the name of employment, fraud under the name of e-commerce brand imitation, fraud under the name of government institutions and NGOs, fraud under the name of betting sites, fraud under the name of car rental brands and fraud with the promise of scholarship. It was like.
Increases were on the agenda in 2023
Among the issues that complaintsvar users complain about the most: raises, especially exorbitant rent increases came to the fore. Other prominent issues were salary promotion, difficulties in accessing vital medicines, IMEI registration density, difficulties in obtaining visas, and complaints against authorized services.
The most visited sector is with 43 million 40 thousand 515 visitors. e-commerce While internet service providers were visited 31 million 536 thousand 552 times, the financial sector was visited 28 million 317 thousand 931 times. The most complaints came in the field of e-commerce with 487 thousand 188. It was followed by finance with 405 thousand 367, internet service providers with 370 thousand 556, communication with 323 thousand 828 and cargo and transportation with 319 thousand 856.
Last year’s list was as follows:
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