Fast food giant McDonald’s started to serve with robots in a branch in the USA. The videos from the branch became viral on social media in a short time, and they divided people about the use of these technologies.
Robotic systems, which have entered our lives with the developing technology, have now started to be used in many different sectors. Now the world’s largest fast food chain McDonalds It turns out that he started testing these systems.
McDonald’s, which serves millions of people every day, is located in Fort Worth, Texas, USA. to serve with robots started. A video from the branch was watched by millions of people on all social media in a short time. As you can imagine, this has caused concern as it may lead to reduced job opportunities in the future.
No human employees at a McDonald’s branch in Texas
In this tiny branch, which is different from all McDonald’s branches you’ve seen. there are no people. In other words, all services are provided by robots. The video, which was first shared by an Instagram and TikTok user named foodiemunster, spread all over social media in a short time. In the images showing the process from order to food purchase, it was seen that there was not even a cashier in the branch, and robots delivered food to people.
According to Newsweek, the company made statements on the subject. improve customer experience He said he has tried this system for the In addition, it was stated in the explanations that the service was only for dining outside the restaurant, and the service was explained in detail:
“When you step into the test restaurant, you will realize that you are in a much smaller place than a traditional McDonald’s restaurant in the USA. Why is that? Inside and outside features are for customers planning to dine at home or on the go. Inside the restaurant there is a ‘pick up’ area that allows couriers to take orders quickly and easily. There is also a place where customers can place orders and a pick-up shelf that allows them to pick up those orders. Outside, there are parking areas both for car service and for couriers to put their vehicles.”
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This move of McDonald’s reveals that technologies that do not require humans can be used in the future of the fast food industry. So, how can these systems produce results? Let’s see.
McDonald’s new technology divided people
This application, tested by McDonald’s, divided people on social media. Some are quite concerned about order and customer satisfaction. beneficial while others say that there may be issues such as employment. to big problems stated that it could lead to
Let’s look at the advantages first. This unique innovative system allows restaurants to focus more on ordering and food. not provide a better customer experience can provide. It can also be useful as it is faster and minimizes human error. In addition, considering that we live in a post-pandemic period, it also has the potential to protect against diseases by minimizing human contact. Some users who have already commented on the video say that with this method, their orders can arrive faster, cleaner and more accurately.
But the new technology has a pretty scary side. He is also many probability of being fired. As it is known, fast food companies, especially McDonald’s, provide jobs to millions of people around the world. However, the use of such technologies may cause people to lose their jobs by minimizing the number of employees in branches. Those who comment on the system are also like this: millions of people will be unemployed. says.
McDonald’s, which showed that Robots entered our lives much faster than we expected with this move, did not share information about how much the technology will be tried and when it will come to other places.