Cartridge and software support are among the most important problems of printers developed for end users. canon, in printers until the expired cartridge is replaced. fax and document scanning functions sued for disabling.
Many brands resort to software and hardware measures in their printers to use their own spare parts and cartridges. Pressing for the use of original cartridges, Canon has undergone an investigation after a user’s complaint.
Canon blocks scanning of documents on out-of-cartridge printers
First discovered by Bleeping Computer, the case was taken to the judiciary. Indicated that there is no technical reason for restricting scanning and faxing. Bleeping Computer, He underlined that printer manufacturers should avoid such behavior.
Bleeping Computer, which published an explanation text on the subject, said, “Canon, scanning or faxing documents does not warn consumers that ink is a necessary ingredient for For this reason, consumers face unnecessary costs as they purchase ink. All in One Canon’s advertisements, which make misleading statements about the printers, do not reflect the truth.” made statements.
With the initiation of the lawsuit process, the response of Canon customer service to printer owners whose cartridges have expired has emerged. Advocating for stopping fax and document scanning until the cartridge is replaced, the customer service representative said, “These precautions are implemented to prevent damage to the printer when you attempt to print without ink. The printer uses ink to cool certain components during the printing process. Without ink, printer parts may be damaged.” gave the answer.
to Canon $5 million lawsuit David Leacraft, who opened the door, underlined that the company’s advertisements were misleading. In the 16-point reasoned petition, “Purchasers of All-in-One Printers have been harmed by Canon’s misrepresentations and omissions. In addition to pecuniary damages, the claimant seeks injunctive relief requiring Canon to immediately cease the misleading advertising and marketing campaign and initiate a corrective campaign to inform consumers of the use of misleading advertising.” statements are included.
Some analysts state that Canon will not face any penalties during the trial. in the USA and European countries Regulatory authorities unfortunately do not impose sanctions on the pressures exerted by companies on users.
What do you think about the attitudes of printer manufacturers? You can express your ideas in the comments.