Replacing defective devices with refurbished devices instead of new ones under AppleCare programs, Apple will reimburse its customers a total of $95 million. If accepted by the court, approximately $68 million of the payment will go directly to customers.
US-based technology giant Apple offers its customers who need to replace their devices within the scope of AppleCare. for giving refurbished device instead of new device agreed to reimburse customers a total of $95 million.
Under a United States customer service repair agreement, companies may use new or refurbished parts when servicing a customer’s product, provided they are equivalent to new in performance and durability. In this case, although Apple does not seem to have taken any wrong steps, users repaired devices are not equivalent to new He claimed financial compensation from Apple.
The deal covers customers in the AppleCare program
$95 million repayment agreement accepted by Apple; Paying directly for the AppleCare Protection Program or AppleCare+; or After 20 July 2012 Covers customers enrolled in the iPhone Upgrade Program.
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A compromise between Apple and its customers, which is the subject of the lawsuit, will require the company to pay customers $95 million if the settlement is upheld by the court. the amount mentioned approximately $68 million while the remaining amount will be allocated to legal and other expenses.
Source :
https://www.gizchina.com/2021/10/05/apple-will-pay-95-million-for-replacing-new-devices-by-refurbished-ones/