Apple Turkey Goes into Bankruptcy: Here’s What Happened

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A legal battle was started after Apple Turkey refused to repair an iPhone 13 Pro under warranty free of charge. Both the Consumer Arbitration Committee and the enforcement office concluded that the citizen who owned the phone was right.

There was a remarkable development regarding the establishment of the US-based technology giant Apple in Turkey. a customer allegedly victimized The company had to take a step back when it saw the enforcement proceedings issued. Atty., who acted as the complainant’s lawyer. Üsame Ceran, Apple’s Turkey “third world countryHe said that it should not be seen as “. Let’s take a closer look at the incident that happened.

According to the information obtained, a lawyer named Enes Saran will leave Apple Turkey in 2021. iPhone 13 Pro he bought. Saran, who applied to Apple Turkey after her phone broke down before the warranty period expired last year, received an unexpected response. According to Apple Turkey, the reason for the handset breaking is It was user error. Enes Saran, who thought that this was not the case, decided to go to the Consumer Arbitration Committee.

Consumer arbitration committee found Enes Saran’s application justified

In the investigations carried out by the consumer arbitration committee, Apple Turkey’s that it is unfair It was concluded. In other words, the company’s request for a fee was making the consumer aggrieved. Thereupon, Enes Saran went back to the Apple authorized service. He still couldn’t get the result he wanted. Despite the decision of the committee, Apple Türkiye refused to repair the device free of charge.

Enforcement proceedings have been initiated

Following what happened, Üsame Ceran, Enes Saran’s partner, also acted as his friend’s lawyer and this time enforcement proceedings started it. The lawyers, who showed all the documents they had as evidence, also received positive feedback from the enforcement office. Üsame Ceran, who went to the Apple authorized service again with his client Enes Saran and the bailiffs, albeit with difficulty He had the phone repaired free of charge.

“Show foreign capital technology companies that Turkey is not a third world country”

Usama Ceran

Speaking to the İhlas News Agency reporter about the incident, Üsame Ceran used the following statements:

This situation is the result of foreign capital technology companies seeing Turkey as a third world country. Türkiye is actually one of the countries where these companies make large turnovers. But the service provided is very bad. Our suggestion to citizens; They should not hesitate to take legal action in any way and should follow it to the end. Applications to consumer arbitration committees are free of charge. Applications can be made via e-Government. Let them apply, take the decision, and pursue enforcement. Without straying from the legal path, they should show these companies that they seek the rights of citizens and that people in this country will not be treated as a third-class country in any way.

Video of Üsame Ceran explaining the incident:


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