Apple has introduced an innovation for its customers who shop from its website. Available only in the US for now, this innovation allows customers to get help from Apple experts via video call while shopping.
Announcing that it has brought a yellow color option to the iPhone 14 and iPhone 14 Plus in the past days, Apple has now announced that it has started to offer users a brand new shopping experience. The new feature allows customers to interact with an employee while shopping. to video talk allows.
These interviews, which can be made with the employees of the company through Apple’s site, Currently only for customers located in the United States will be open. We do not know if there are such plans in other countries.
Interviews will only be held for iPhones for now.
With this new feature to improve the shopping experience, customers will be able to have a video call with Apple experts with a few clicks on the online store. According to the company, these talks One sided will be. So only customers will be able to see employees. Apple says these calls can be made between 7 a.m. and 7 p.m. every day.
Apple employees will be able to inform customers about new models, features and more during these meetings. Technology giant, video calls for now only iPhones says it can be done. However, we can predict that it may expand to other product categories in the future.
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Source :
https://www.apple.com/newsroom/2023/03/apple-introduces-shop-with-a-specialist-over-video/