TECNO, which is committed to providing the best customer experience, was awarded the ACE Award. Last year, the company was ranked number one in the “Turkey’s Brands with the Highest Customer Loyalty” research.
The Chinese technology manufacturer, which has started to appeal to a serious customer base in Turkey, especially in the last few years. TECNOreceived a remarkable award. The company, with its customer-oriented after-sales services, participated in the 9th ACE AwardsHe was deemed worthy of. TECNO, last yearTurkey’s Brands with the Highest Customer Loyalty” research, it was number one in the smartphone industry.
ACE Awards, which Şikâyetvar started to distribute in 2014, are not only able to provide the best customer experience to brands is given. TECNO’s being deemed worthy of such an award demonstrates the company’s determination and commitment to customer satisfaction. your devotion it reveals.
So how did TECNO manage to receive such a prestigious award?
The company, which especially cares about customer feedback, is my greatest strength. in the field of software from studies taking. Acting on customer feedback, the company strives to offer “perfect experience” to its users. Additionally, TECNO’s user experience team; to customers via channels such as call center, WhatsApp or e-mail. quick answer gives. All these efforts enabled the company to improve customer experience and receive awards in this field.
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TECNO Türkiye Marketing Director Enes Pehlivanin his statements on the subject, “As TECNO, we prioritize the satisfaction of all our users, whether it is hardware or software problems. Our user experience team offers step-by-step solutions, constantly monitors the service process and responds quickly based on our software system. We can understand our determination on this issue from the fact that currently only 16 out of every ten thousand customers return to us with a complaint. Our goal is to increase this number reduce to 5 per ten thousand.” he said.