The business world is rapidly evolving under the influence of technological developments. Artificial intelligence also plays an important role in this transformation. It creates a more efficient, faster and smarter working environment by transforming the daily work processes of professionals. Here are the contributions of artificial intelligence to the business world and the advantages it offers…
What does artificial intelligence offer in the business world?
Innovation and Creativity
Artificial intelligence triggers innovation and creativity in the business world. AI-powered tools help teams quickly generate ideas, improve existing concepts, and optimize business processes. This not only increases competition but also positively affects company culture.
Saving time and resources
It automates routine tasks, allowing professionals to focus on more strategic issues. Artificial intelligence-supported tools such as CoPilot save time and resources by taking on tasks such as writing text, summarizing tasks and creating responses. In other words, it allows business processes to be managed faster and more effectively.
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Business communication redefined by artificial intelligence
The added value of artificial intelligence in business communication, for example in business chats, task management and customer relationship management (CRM), is also an interesting application area for artificial intelligence solutions. In business conversations, AI-powered chatbots can handle simple customer queries efficiently, resulting in faster response times and reducing the workload of customer service representatives. Chatbots can constantly learn and adapt to handle more complex queries and enable personalized interactions.
In the field of task management, AI helps prioritize and automate tasks, which increases productivity and reduces human errors. Combining tasks with artificial intelligence
easily possible. An example of this type of use is Bitrix24’s new CoPilot, which can summarize tasks and automatically generate reports. Just ask CoPilot in natural language; The digital assistant will support you in your work.
Artificial intelligence in CRM enables more accurate segmentation of customer data, better predictions about customer behavior, and personalized marketing strategies. These AI-powered systems not only help increase efficiency but also improve the quality of customer interactions and relationships.
Despite these advantages, it is crucial for companies to find the right balance between automated systems and monitoring and intervention to preserve the uniqueness and individuality of customer contact. It will be difficult to imagine business applications in the future without the support of AI technologies such as Bitrix24’s CoPilot.
Artificial intelligence in action: opportunities for employees
Employees benefit from the use of artificial intelligence (AI) in their work environments in many ways.
First, AI provides relief from monotonous, repetitive tasks so that employees can focus on more complex, value-adding activities.
Secondly, working with AI can contribute to making better decisions, as AI systems can quickly analyze large amounts of data and provide valuable information that may be overlooked in any given situation.
Third, engaging in AI technologies provides the opportunity to acquire new skills and knowledge in a future-oriented field, ensuring the long-term employability of employees. In contrast, refusing to work with AI could cause employees to fall behind current technological advances, thus missing out on valuable opportunities for professional development and improving working conditions. In a world where technological developments continue to advance constantly, adaptability and the willingness to embrace new technologies such as artificial intelligence are crucial factors for long-term professional success.
Increasing efficiency through AI in Bitrix24 CoPilot
The integration of artificial intelligence (AI) into Bitrix24, especially in the form of specific and effective prompts, creates significant advantages that significantly increase employee productivity. Bitrix24 CoPilot taps into the creativity of teams, makes users’ work easier and frees up employee work time that can be filled with much more interesting and challenging tasks.
Such an approach allows automating and optimizing business processes. For example, AI can be used to automatically transform the text of a task into a structured checklist, improving the clarity and processing of projects.
Equally valuable is AI’s ability to capture the content of a phone call in text form and tie it directly to a specific business transaction or deal. This enables seamless integration of contact data into the CRM system and makes it easier to track and analyze customer interactions.
Such AI functions not only reduce manual effort but also increase the accuracy and speed with which information can be processed and used. This leads to improved organization, more effective customer communication and ultimately an increase in overall productivity.
Developers at Bitrix24 have integrated artificial intelligence into various areas of the online work environment. This provides extensive time and cost savings. CoPilot can create comprehensive ideas, concepts and projects from employee prompts that include initial thought, for example.
The advantages of artificial intelligence are rapidly emerging here. There is also the option to have or correct texts generated by AI. You can change word choice, correct grammar, or have entire text generated automatically.
Using the example of the CRM system, Bitrix24’s online workspace offers the option to summarize even very long telephone conversations in text form and even fill in the appropriate fields in the CRM system.
Flexibility is key when using AI
In general, companies should not focus on a single AI provider. Flexibility is important because it allows the use of new developments and advantages in various AI models.
For example, it is also possible to integrate various artificial intelligence models in Bitrix24. These could be models from OpenAI, Google , Facebook, X, or a custom AI tool. Users work with CoPilot in Bitrix24 and can use the desired AI model.