Vodafone FLEX, where Vodafone offers budget-friendly deals, discount advantages and various payment facilities to its customers, has left its first year behind. With FLEX, which was launched with the motto “Choose Choose Buy” and includes more than a thousand products in more than 10 categories, approximately 3 million technological products and after-sales service packages were offered to customers in 1 year.
Vodafone Flex reached record sales!
Vodafone FLEX, which was implemented in line with Vodafone’s new generation retail approach, has left one year behind. Vodafone FLEX, announced with the motto “Choose, Choose, Buy”, offers customers budget-friendly deals, discount advantages and various payment facilities.
With Vodafone FLEX, which includes more than 1,000 products in more than 10 categories, approximately 3 million technological products and after-sales service packages were offered to customers in the last year, while 50 thousand old devices were recycled with the aim of creating a green planet.
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Speaking at the meeting where the first year of Vodafone FLEX was evaluated, Vodafone Turkey Deputy Chairman of the Executive Board Meltem Bakiler Şahin said:
“Vodafone FLEX, which constitutes an important pillar of the new generation retail transformation that we initiated in our stores, is a world of cutting-edge technology that offers a wide and diverse product portfolio for the needs and demands of our customers.
With Vodafone FLEX, which is implemented in all Vodafone countries, including Turkey, we provide our customers with budget-friendly opportunities, discount advantages and various payment facilities. Vodafone FLEX is based on the principle of ‘choose your product, choose your payment and get it easily’.
Accordingly, we have various technological products in our portfolio that our customers may need. Our customers can benefit from various and flexible payment advantages, including ease of payment for up to 12 months and shopping without a credit card. If they wish, they can bring their old phones and get their new phones at a discount.
With Vodafone FLEX, we have brought approximately 3 million technological products and after-sales service packages from different brands to our customers in the last year. We continue to bring our customers together with technology with our expanded product range.
At the same time, we continue to offer solutions that protect our customers’ budgets with our after-sales service packages that contribute to uninterrupted communication with our customers and protect them against high damage repair costs. “With all these works, we will continue to develop Vodafone FLEX and achieve game-changing work in both our retail and online channels.”
Vodafone FLEX has products suitable for every lifestyle in its portfolio with its wide product range covering more than 1,000 types. Many products, from smartphones to smart watches, from headphones to portable chargers, offer solutions that meet the technological needs of customers and meet their expectations.
In the last year at Vodafone FLEX, 500 thousand customers met with various technological products from the headset, 300 thousand customers with portable chargers and 200 thousand customers with smart watch categories. Vodafone FLEX world carries the vision of being not only a communication provider for its customers, but also a business partner that meets all their technological needs, by giving its customers the opportunity to meet the latest technologies.
Selling a phone at Vodafone is now as easy as buying it.
At Vodafone FLEX, where various payment facilities are offered, the most preferred payment method in the last year has been the option to pay in 12 months in addition to the invoice. Vodafone FLEX customers, if they wish, can pay a certain amount of the product upfront and create a suitable payment plan for the remainder. Selling your old phone is as easy as buying a new phone at Vodafone.
With the motto “Your old phone is valuable at Vodafone”, Vodafone customers can quickly convert their old phones into cash or bring their old devices when buying a new device and get a renewed phone with a 1-year warranty with discounts of up to 30%.
Vodafone has recycled 50 thousand devices in the last year with these offers for the collection of old phones. These devices were recycled and made a significant contribution to creating a greener planet.
In order to offer budget-friendly opportunities to its customers, in addition to Vodafone FLEX’s payment facilities, customers are offered the opportunity to shop without a credit card from Vodafone, as well as an easy shopping experience with many budget-friendly payment methods.
Customers who come to Vodafone stores and Vodafone Yanimda can choose the product they want from any category and purchase it with the payment option of their choice in addition to the invoice, without the need for a credit card.
Vodafone FLEX also draws attention with the convenience it provides to its customers in the purchasing process. Vodafone FLEX customers can examine the product they want on-site from Vodafone stores that sell actively at 2,500 points and purchase it quickly with the payment option suitable for them.
Approximately 80 percent of sales in the last year were made in Vodafone stores. Customers who came to the store had the opportunity to experience technological products in areas established specifically for Vodafone’s business partners and choose the product that best suits them.
Making another innovation this year, Vodafone installed smart watch tables in its stores, allowing customers to choose the smart watch that best suits them from the brand they want. Customers can also use the online sales channel if they wish.
For online shopping, door-to-door delivery service is offered throughout Turkey and same-day fast delivery option is offered within Istanbul. In addition to all these sales channels, Vodafone customers can experience a product they like in the online store in the physical store with the option of “come and review and we will send it to your address” and if they want to buy the product, they can order it through Vodafone’s artificial intelligence-based personal digital assistant TOBi and have it delivered to the address they want. .
Within the scope of after-sales services, which constitute an important part of the Vodafone FLEX world, customers are offered 4 different packages for smartphones: Screen Saving Package, Bronze Package, Silver Package and Gold Package.
More than 300 thousand customers met with after-sales service packages in the last year. Vodafone offers its customers uninterrupted communication and solution services against damage repairs. The most preferred product among customers’ after-sales service packages was the “Gold Package”.
Aiming to offer a safe solution to its customers against increasing phone repair costs, Vodafone stands out with its “Gold After-Sales Service Package”. This comprehensive service package aims to reduce the high costs customers face when getting their phones repaired.
In addition to all these service supports, Vodafone also offers a spare device service to ensure that customers can maintain sustainable communication in case of any disruption within or outside warranty. Especially today, when smartphone screen repairs tend to be expensive, the average smartphone screen repair cost reaches 15 thousand TL.
Considering these high screen repair costs, with the after-sales service packages offered by Vodafone FLEX, users are offered not only communication service but also an assurance that will support them in using their devices for a long time.
Vodafone, which brings together technology and people, continues to offer personalized offers to its customers with technological products that best suit their customers’ lifestyles, with the support of artificial intelligence developed in the FLEX world. In this context, in the Vodafone FLEX world, the rate of customers preferring personalized offers has reached 25 percent in the last year.
Vodafone will continue to expand the product range of the FLEX world and bring its customers together with technology with new categories and new brands that it will add to its portfolio in the new period in order to offer solutions that meet customer needs.
The company, which will maximize customer satisfaction by prioritizing flexibility in payment, will continue to offer products that best suit its customers’ lifestyles with personalized offers supported by artificial intelligence.
Vodafone will continue to serve its customers who want to experience its new products and services in the new period through Vodafone stores, Vodafone Yandım application and personal digital assistant TOBi.