The biggest difference that distinguishes Twitter from other social media platforms is that it is used by many people as the main news source. People can easily access up-to-date information by following their Twitter accounts on topics they are interested in. But there are also countless accounts on Twitter trying to spread misinformation.
In times of crisis such as attacks and natural disasters, accessing reliable information becomes much more critical. In this context, Twitter Avoiding misinformation in times of crisis announced its policy.
What measures has Twitter taken for misinformation?
Since last year, Twitter has been working to develop a crisis misinformation framework, drawing on important input from global experts and human rights organizations. In this context, crises are defined as situations where there is a widespread threat to life, physical security, health or basic livelihood. In times of crisis it is extremely difficult to determine whether something is right or wrong.
To determine whether allegations are misleading, the need for verification from multiple reliable, publicly available sources arises, including evidence from conflict watch groups, humanitarian organizations, open source researchers, journalists, and more.
Content covered by this policy is not included or recommended on Twitter (Main timeline, Search & Discover) as soon as there is evidence that a claim may be misleading. In addition, the posts of high-profile accounts such as government-affiliated media accounts, verified, official government accounts are highlighted.
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Here are some examples of Tweets to add a warning:
- Inaccurate coverage or incident reporting, or information that mischaracterizes conditions on the ground as a conflict develops;
- Unsubstantiated allegations of the use of force, attacks on territorial sovereignty or the use of weapons;
- Clearly false or misleading allegations of war crimes or mass atrocities against certain populations;
- False information about international community intervention, sanctions, defense actions, or humanitarian operations.
- Strong comments, attempts to deny or verify, and personal anecdotes or first-party accounts are not covered by the policy.
People on Twitter will need to click on the alert notification to view the Tweet, and the content will not be reinforced or recommended across the service. Also, Likes, Retweets and Shares will be disabled and the notice will link to more information about our approach to misinformation.
While this initial update focused on international armed conflicts, starting with the war in Ukraine, additional crisis forms are planned to update policy. Policy Twitter will complement our current work deployed during other global crises such as Afghanistan, Ethiopia and India.