Turkish Airlines announced that it has canceled its flights departing from Istanbul between 19.00 and 22.00 this evening. It was stated that the decision was taken due to the general malfunction in the information technology infrastructure.
Turkish Airlines was on the agenda with a statement made this evening. Yahya Üstün, who serves as the company’s press consultant, made a statement on social media. THY flights departing from Istanbul between 19.00 – 22.00 announced its cancellation.
The decision to cancel the flights quickly became a trending topic on social media. Some users stated that there were disruptions in flights not only in Istanbul but also in other places. A statement was made from the company regarding the reason for the decision.
UPDATE: It has been announced that the problem has started to be fixed.
THY CEO stated that the systemic malfunction started to be resolved with the work of the teams: “The malfunction in our information technology systems has started to be resolved with the work of our teams. We will continue to operate our flights gradually. We apologize to all our passengers for the inconvenience caused by the system malfunction.”
https://www.youtube.com/watch?v=1719785588646137923
Ekşi also stated in another post that they have activated the systems and aim to return flights to normal within a few hours.
It was announced that the decision was taken due to systemic problems.
The company announced that there were interruptions in ticketing and reservation processes during the day. After this, the decision to cancel was made. In the announcement made on THY’s social media accounts, the flights will be due to general failure in the information technology infrastructure It was reported that there were interruptions in the systems due to this.
It is unclear whether there was outside interference:
Yahya Üstün also made statements about what happened. While stating that the teams are continuing their work, he stated that they do not have information about whether there was an external intervention.
Passengers’ grievances will be resolved
THY, which had previously announced that ticketed passengers would be compensated for their accommodation, refunds and possible deprivations, announced that all passengers registered for flights between 1 and 2 November were granted additional change and refund rights, provided that they took action until 7 November 2023.
There were also people who reacted to the decision on social media.
