The “Turkey’s Brands with the Highest Customer Loyalty” research on the sikayetvar.com platform, which includes more than 170,000 brands, reveals the loyalty codes of the new era and also reveals brands that make a difference with the strong ties they have established with consumers. Here is the phone brand with the highest customer loyalty in Turkey…
The phone brand with the highest customer loyalty in Turkey: Tecno!
According to the data of the Complaintvar platform, which is a solution bridge between brands and customers, Tecno ranked 35th in the list of 100 brands with the highest customer loyalty determined on the basis of all brands in Turkey, and ranked first in the mobile phone category.
Tecno in Turkey User Experience Team, works devotedly to provide its customers with a better experience and innovative solutions. In order to respond quickly and effectively to the solution requests from its customers, Complaintvar.com provides service over the WhatsApp line, 6 days a week, with an average response time of 2 minutes.
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Focusing on the technologies it develops and the quality of service it offers, Tecno also prioritizes after-sales support and attaches great importance to customer feedback in order to offer solutions to customers’ questions and problems.
The User Experience Team works hard to ensure customer loyalty and continuity by regularly reviewing the feedback received from channels such as the call center, WhatsApp line and e-mail address, improving the customer’s experience.
The Tecno Experience Lab department, located within the team, also conducts independent experience tests and blends them with user feedback, ensuring that the outputs are integrated into the software processes. In this way, the Tecno User Experience Team can use scientific data to continuously improve customers’ experiences.
You can click here to view all the brands included in the relevant research.