The Journey of the Products We Returned – Webtekno

It is usually quite easy for us customers to return products that we do not like or that are not suitable for use. However, for the seller and the cargo companies that deal with this process from beginning to end, these transactions are It’s like a nightmare.

So how exactly does the return process for cargo work? What happens to the product that the seller takes back from us?

Returns on online purchases are estimated to be around 20%, although they vary by sector. In fact, in clothing, this rate can even go up to 40%.

At this point, in 2022, the USA will have a total It returned products worth $817 billion. In fact, this figure is so high that it is almost twice the gross domestic product of Malaysia. On the other hand, return logistics, although it seems quite simple to us, is quite complicated for sellers.

For example, if you are returning something heavy, the seller returns it and then resells it. cost of returning it to where it is regenerated or burned for fuel It is considerable.

Additionally, in the bedding industry where no product can be resold, 10% of customers They are still trying their hardest to return the items they purchased. In this case, the seller, who wants to keep customer satisfaction at the highest level, cannot resell that mattress and, so to speak, what happens to the seller.

In other words, when it comes to return logistics, sellers have to pay heavy prices.

If we look at the complex journey of return logistics, first of all, sellers must ensure that the product received from the customer is whether it maintains its functionality or not and pays attention to whether the product has been opened or not. If the product meets these standards, it is ready to be resold to someone else.

Another way that sellers prefer is to eliminate that product.

When it comes to destroying the product, all that is actually meant is It’s not about sending it to the trash. Those products can also be recycled, burned for fuel, or donated.

Another option is liquidation.

Liquidation is a kind of seller, It is a system that earns only 5% of the sales price of the product. The product you return is packaged with its invoice and then sold to the liquidator, who is responsible for figuring out how to make money from it.

Some of these officers are responsible for the products repairs broken parts or removes stains. It then distributes these repaired products to secondary sellers such as outlet stores or flea markets. In some cases, if the required repair is too complicated for the liquidator, that product is sold to such places at lower prices.

In summary, the returns industry employs many people and prevents things from being wasted. But to stop buying products we don’t need, It prevents all these tiring processes and makes the sellers’ job easier.

Our other content that may interest you: