Information Technologies and Communications Authority In the Consumer Rights Regulation His arrangement was published in the Official Gazette. Ömer Fatih Sayan, Deputy Minister of Transport and Infrastructure, made a statement on the subject on his Twitter account. He stated that the regulation was made in order to protect the rights of citizens more strongly in communication services.
In the new period, online access to subscriber approvals was introduced. Subscribers will now be able to see the approvals they have given via customer service, text messages and similar methods 24/7 from the online transaction center of the operators. At the same time electronic subscription for transactions that can be initiated and require subscriber approval obtaining separate approval will be needed.
BTK announced: New regulations for communication services
The decisions taken by the Information Technologies and Communications Authority entered into force after being published in the Official Gazette. Here are the details.
The subscriber who cannot get the promised internet speed will be able to terminate the contract free of charge.
With the “Regulation Amending the Regulation on Consumer Rights Regarding the Electronic Communication Sector” numbered 31723, one of the most common complaints of fixed internet users has been resolved.
Regarding the Address-Based Internet Speed Measurements to be determined by the Authority, taking into account the data rates announced for the service to be provided at the relevant address in the contract summary in internet access services. if the criteria determined in the regulations are not met; any fee other than the remaining cost of the device by the subscriber. registered subscription with no withdrawal fee may be terminated.
Comment in favor of the subscriber will be essential
According to the decision; The issues that constitute a breach of the commitment shall be included in the undertaking in a clear, plain and understandable manner in black and bold letters by the operator. The transaction performed by the subscriber Among the issues that constitute a breach of the commitment In cases where it cannot be clearly determined whether comments in favor of the subscriber it will be.
Subscribers who have not registered for a different commitment at the end of the commitment period, are informed by the operator that the commitment period has expired and will continue to receive service at prices without commitment. text message or via search will need to be informed. In addition, the commitment period determined between the operator and the subscriber shall not exceed 24 months.
Among the other regulations made in the Consumer Rights Regulation; There are innovations that will protect the rights of users, such as comparing tariffs and packages from e-Government, parental control in line usage, and not taking ID copies on chip ID cards. You can learn it all in the video below:
So, what do you think about the new regulation? We are waiting your comments!