Operators replied: Why did the internet not work in the earthquake zone?

The effects of two earthquakes with a magnitude of 7.7 and 7.5, which took place in the Southeastern Anatolia region of Turkey, unfortunately continue. On the third day of the quake, crews were still trying to extract survivors from the rubble, while another major issue was infrastructure and communications. As you know, there was a problem in the lines in the region with the disaster and even today this problem has not been completely resolved. Finally, Turkcell, Vodafone and Türk Telekom explained why the internet did not work in the earthquake zone. Here are the details….

Turkcell, Turk Telekom and Vodafone announced! Why did the internet not work in the earthquake area?

“Mobile Telecommunication Operators Association” formed by Turkcell, Türk Telekom and Vodafone answered the questions why the internet did not work in the earthquake zone and why the communication was disrupted. Accordingly, lack of energy and density were shown as the main cause of the problem. Institution criticism; “Operators are mobilizing all their means to provide energy to base stations in the earthquake zone.” replied.

The full statement made by the Mobile Telecommunications Operators Association is as follows:

As the Association of Mobile Telecommunication Operators, it is our top priority to meet the communication needs of our citizens in the earthquake zone. Our member operators Turkcell, Turkish telecom And Vodafone, AFAD and in cooperation with our relevant ministries, it continues to work uninterruptedly with the effort to provide the best service to the people of the region.

• Power cuts in the region also affect communication.
• The fact that the distribution companies cannot provide electricity to the region requires the energy required for the base stations to be provided by generators.
• In order to meet the energy need, 3,485 generators were urgently sent to the region by the operators.
• Since communication can only be maintained through mobile energy resources and the energy supply necessary for the operation of these resources, some disruptions may occur in service processes.
• Repair work on energy transmission continues rapidly.

On the other hand, unfortunately, due to earthquakes of our three operators 2,451 out of 8,900 base stations located in 10 provinces affected by the earthquake were disabled due to serious damage. Base station repair work continues at full speed. In addition, a total of 190 mobile base stations were dispatched to the region.

We would like to state once again that our work continues 24/7 for our citizens who were affected by the earthquake and supported the search and rescue efforts in the region. We wish God’s mercy on our citizens who lost their lives in the earthquake, our condolences to their relatives, and a speedy recovery to our injured people.