NVIDIA, which has been reacting to users due to the recently melting RTX 4090 cables, has published a new support article on the subject. In this article, it was stated in the reports about the melting cables of the RTX 4090 that the cables were not installed properly and it was shown how the cable should be installed.
The release of new series of graphics cards, processors and new computer components every year can cause some points in the production process to be overlooked from time to time. While this situation can sometimes be fixed with a small update, sometimes it requires more challenging processes. NVIDIA is a group of two with the newly announced RTX 4090. cable burn/melt struggling with the problem.
A new statement from the NVIDIA front shows that the issue of melting cables will hold water for a longer time. The firm that published a support article implicitly not connecting the cables correctly blamed.
Here is the explanation shared by NVIDIA
“We are actively reviewing the reports. Globally around 50 We are aware of the case.
Our findings to date, of connectors suggests that it’s a general problem that it’s not completely plugged into graphics cards. Make sure the power connector is firmly and evenly connected to the graphics card before placing the card on the motherboard to ensure the connection is secure.
Before powering the video card that your connection is secure We’re exploring additional ways to be sure.
NVIDIA and our partners, regardless of cable or card used to support our customers and is committed to providing an expedited RMA process.”
What had happened before?
NVIDIA’s new graphics cards RTX 4090sAfter its release, it was almost hit by the users because the power cables of the video cards could cause problems such as burning and melting due to temperature. Finally, some users in the USA filed a fraud case against NVIDIA.