The new big language model developed by Akbank Technology engineers enables an artificial intelligence infrastructure that effectively understands issues that require banking expertise and produces more efficient and faster results. Here are all the details…
Akbank developed a big language model!
The first application area of the new big language model developed was determined as understanding and analyzing thousands of instructions and requests received via correspondence from customers, business partners or official institutions, and automatically performing transactions.
Shaping the future of banking with innovative products and services, Akbank has focused on productive artificial intelligence (GenAI) solutions for a while, in addition to its artificial intelligence studies. In this context, Akbank combined its experience in banking with its strength in artificial intelligence technologies and developed its own big language model specializing in banking products and processes.
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The new big language model developed by Akbank Technology engineers is based on the Mixtral model, which was selected as a result of research studies on many open source models and offers communication opportunities in eight languages, including Turkish and English.
This new model, trained with 56 billion tokens and 100 thousand sample documents specific to banking, enables an artificial intelligence infrastructure that effectively understands issues that require banking expertise and produces more efficient and faster results.
Banking services are being reshaped with productive artificial intelligence
The first application area of the developed big language model was determined as reading and interpreting thousands of instructions and requests coming from official institutions, business partners or customers via correspondence, within the scope of automation, and performing transactions automatically. Thus, customer experience is maximized by performing detailed transactions such as money transfer orders sent to branches by customers more quickly and efficiently.
Akbank Technology Deputy General Manager Gökhan Gökçay said the following in his statement:
“As Akbank, we continue to expand the boundaries of our innovation efforts with our vision of defining the future of banking. In today’s rapidly changing technology environment, we meticulously continue our work in areas such as artificial intelligence, cloud-based application modernization and service banking technologies.
Technology plays a critical role in the future of banking, and this role has the power to radically change both services and customer experience. We see artificial intelligence technologies, one of our important investment areas, as a strategic value potential through which we can offer many new banking services.
In order to respond to the complex financial demands of today’s world, we developed our own big language model by synthesizing our 76 years of banking experience with our artificial intelligence expertise. In this context, we will process and respond to requests from our customers much faster and provide a high-level experience by offering personalized services. However, the processed data will be kept only in our bank’s data environments and will be stored safely.
The new ‘big language model’ we developed achieved high success in processing customer instructions and accuracy rates. The model was trained with 56 billion tokens and 100 thousand sample documents specific to banking. In our tests, the accuracy rate obtained with classical natural language processing solutions increased by 35 percent after productive artificial intelligence and search optimization applications built with the large language model.
As Akbank, we aim to transform existing natural language processing solutions with the big language model and implement new artificial intelligence-based banking applications in the coming period. In this context, we will continue to use technology in the most effective way to develop fast and reliable solutions that can anticipate our customers’ needs.”