How to Cancel Subscription with E-Government?

Electronic communication services such as the Internet, fixed or mobile telephone and cable TV. unsubscribeNow e-Government can also be done via The service regarding the regulation published in the Official Gazette began to be offered to citizens on the e-Government portal.

After subscribers’ online cancellation requests, service providers must stop charging within 24 hours. Procedures such as applying with a petition or faxing, which were previously valid for these transactions, are now a thing of the past. How to cancel a fixed or mobile phone, internet and TV subscription from e-Government?We explained step by step.

How to cancel subscription with e-Government?

• Step #1: BTK’s e-Government Subscription Termination Application page go,
• Step #2: Login to your e-Government account,
  • In order to perform the transaction, you must log in via mobile, electronic signature, TR ID card or electronic banking.
• Step #3: Find the company you want to cancel your subscription from the drop-down list,
• Step #4: Click on Subscription request,
• Step #5: apply,
• Step #6: You can check your application on the same service page.

NOTE: “Your transaction could not be completed due to a technical glitch in the system.” You may encounter the error. We recommend that you complete your cancellations at less frequent times of the day.

You can also perform all of the above transactions via the e-Government mobile application. After opening the mobile application, you have to log in to your e-Government account, enter the service search section “BTK’s services list. “Subscription Termination Application” Just click on the service.

After your subscription cancellation application, the service provider companies will not be charged for your subscription. within 24 hours it needs to stop. If charging is not stopped, your service provider continues billing via customer service You can remind that you have an application for cancellation.

Which service providers do subscription cancellation services cover?

The aforementioned e-Government service is available throughout Turkey. Has 200k or more subscribers applicable to operators. In other words, if the service provider company you have contracted with is local and the number of subscribers is less than 200 thousand, an application for cancellation cannot be made via e-Government. In order to cancel the subscriptions of such businesses, it is necessary to resort to classical methods such as fax or petition. Since the subscriber numbers of providers such as Türk Telekom, Turkcell, Vodafone, Superonline, Turksat and Turknet are high, the subscribers of these companies can use the service.

When the subscription is canceled via e-Government, are the commitment conditions valid or is there a penalty for withdrawal?

It is completely free to make a subscription cancellation request via e-Government. However, with the service provider changing for 12 or 24 months If a commitment agreement has been made, it does not matter where the cancellation application is made. As with previous requests for cancellations such as petitions and faxes, the service provider may reflect a withdrawal fee on the final invoice, in accordance with the agreement, in cancellation requests via e-Government. For these reasons, before canceling the subscription, you can contact the customer service of the company you receive service from and learn the amount of the cancellation fee that will be reflected in the case of cancellation.