With the help of Clickworkers, the company processes important feedback data for artificial intelligence. But the working model is also criticized.
(Photo: IMAGO/Zoonar)
Bangkok In order to get rid of the quirks of artificial intelligence (AI), Ed Stackhouse has set up a work alcove in his living room: On the desk is a cup of hibiscus tea and two monitors – an ultra-wide 38-inch display and a slightly smaller one above it.
For a long time, Stackhouse had a clear plan for the devices: On the left side of the main monitor, he displayed what a chatbot answered user questions. On the right, he researched whether the claims made by the AI were actually true. At the same time, e-mails from his employer arrived on the additional monitor. A particularly important one came on May 31st. It was his resignation.
Stackhouse had previously worked on artificial intelligence for ten years – not as a highly paid programmer in Silicon Valley, but as a click worker on the subsistence level. Until he was thrown out, the 49-year-old was one of hundreds of thousands of so-called “ghost workers” who lay the foundation for AI applications behind the scenes of the big tech companies.
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