all hereAccording to the results of the “E-commerce NPS (Net Prompter Score) Research” conducted by the independent research organization FutureBright, “Turkey’s most recommended e-commerce brand” it happened. In the first quarter of 2022, a survey was conducted with 5,400 people as part of the independent research that was repeated. As a result of the study, Hepsiburada became the most recommended e-commerce brand by customers with its product and service quality and experience.
Artificial intelligence cooperation from Hepsiburada!
All of them; TÜBİTAK-BİLGEM signed an artificial intelligence cooperation under the auspices of the Turkish Patent and Trademark Office and the TR Ministry of Industry and Technology.
Services that make a difference from Hepsiburada…
NPS score, which is an important metric that brands follow for customer experience all over the world; It emerges as a total result of issues such as a brand’s customer focus, satisfaction, campaigns and product quality. In order to measure the loyalty of the customers participating in the research and the quality of their experience while using the products and services, their willingness and degree to recommend the brand to their friends and relatives are measured.
Standing out with the services it offers to make life easier for its customers, which is the first in Turkey, Hepsiburada delivers the orders to the address within 24 hours with the “Tomorrow at Your Door” offered for the first time in the sector, while the product to be returned is delivered to the door with an appointment with an appointment, quickly, It provides an easy return service. With the “Safely At Your Door” service that it has recently offered, Hepsiburada safely delivers large-sized products such as white goods and TVs, which are difficult and risky to transport, to their homes.
Ender Özgün, CMO of Hepsiburada, expressed his happiness about Hepsiburada’s success in “E-commerce NPS leadership”, We are very happy to be “Turkey’s most recommended e-commerce brand”. As Turkey’s Hepsiburada, we will continue to produce projects with our R&D teams, and to carry our service quality further by using the latest technologies effectively, with our philosophy that puts customer experience at the center. We will continue to work with all our strength to ensure that millions of our customers and tens of thousands of business partners say “Good luck to you, Hepsiburada” every time they see our brand, to facilitate them and to create value for Turkey.” said.
As one of the leading players in digital transformation in Turkey, with more than 20 years of experience, Hepsiburada brings together more than 90 million products in 32 different categories with its customers, and continues to contribute to the growth of tens of thousands of businesses since its establishment. Hepsiburada also provides its customers with access to many different services in all areas of life with brands and services such as HepsiJet, Hepsiburada Express Market, Hepsipay, HepsiAd, Hepsiburada Travel, HepsiGlobal.