Akbank, one of Turkey’s most established banks, came to the fore with a technical problem recently. Users checking their accounts from internet banking say that their expenditures are repeated and therefore double the debt he noticed. While this error alarmed many people, a comforting statement came from the company.
Akbank announced: “The glitch in credit card transactions has been fixed”
He quickly intervened and made a statement yesterday. “Dear customers, we are working to eliminate the technical glitch that causes credit card transactions to be reflected on the statement as soon as possible.” Akbank finally gave the good news to worried customers today. The statement sent to the press is as follows:
The problem reflected in our bank’s credit card transactions has been resolved. The credit card limit problem of our customers affected by this situation has been resolved. Duplicate entries are corrected.
The bank, which did not neglect to apologize to its customers for the negativity experienced, did not disclose the reason for the problem. However, experts suspect more of a mess in the bank’s systems than an outside attack.