Companies in the EU will offer repair services even if the warranty has expired

European Unionhas approved new rules to encourage people to repair their faulty devices rather than replace them. We should point out that there is currently an obligation to offer a minimum 2-year warranty in the EU. The new rules aim to take this situation one step further and prevent constant device switching.

The owner of a device that breaks down while under warranty will have the right to purchase a new device or have it repaired. Even if he chooses to have it repaired, technology companies limit the warranty period. Must extend for 1 more year will stay.

Companies will have to repair the device even if its warranty expires

So what happens if the warranty expires? EU officials state that it will be mandatory to provide repair services to users in such cases. So if a device malfunctions after its warranty has expired Companies will need to continue providing repair services for a fee.

The rules will apply to many devices used in daily life. Among these televisions, smartphones, dishwashers and vacuum cleaners There are products such as.

They will have to offer a reasonable price for repairs

In addition, some conditions will be imposed on repair prices. The new rules require companies to ensure that users are not deterred by repairs.reasonable prices” he says he has to present. It is also stated that manufacturers will be required to provide spare parts and necessary tools, and contractual clauses, hardware and software that prevent repairs will be prohibited. devices even if they have been repaired by a third-party service in the past. they won’t be able to refuse.

The EU will also establish an online platform for users who want to have their devices repaired. This platform will allow customers to find nearby places to get their devices repaired and second-hand dealers. For the rules to come into force Approval of the Council of Europe and must be published in the Official Gazette. Let us also add that after receiving approval, EU member states will have 2 years to implement the rules.

What is the situation like in Turkey?

In Turkey, brands are obliged to continue providing repair services after warranty, in accordance with current laws. In the “After-sales services” heading of the Consumer Protection Law No. 6502, it is stated that the manufacturer or importer must provide maintenance and repair services during the lifetime after the warranty period has passed.

For example, Apple devices normally have a 2-year warranty period. When we look at the company’s support page, we comply with the law. 5 years We see that service can be received from Apple service providers throughout. Some devices can be serviced for up to 7 years.