Some Instagram boutiques, whose numbers are increasing day by day, can write “no returns” in their bios. While it is possible to change the product you buy from a website, what is the reason behind these boutiques making such a requirement?
Pursuant to Article 48 of the Law on the Protection of the Consumer No. 6502 within 14 days There is the right to withdraw from the contract without giving any reason and paying any penal clause.
So why are Instagram boutiques so self-confident? “no refund” can they write What does the law say about this?
First, let’s talk about the details of the “right of withdrawal”:
This 14-day right of withdrawal can be exercised by the consumer during the period from the conclusion of the contract to the delivery of the goods. If the distance sales contract If the seller does not fulfill the obligation of prior notification The right of withdrawal is extended to 1 year.
However, the right of withdrawal there are some exceptions. For example, the right of withdrawal cannot be exercised in distance contracts regarding perishable and expired goods or goods prepared in line with the wishes or personal needs of the consumer, licenses or digital products.
In order to exercise the right of withdrawal, it is sufficient to notify the seller or supplier in writing.
In case the right of withdrawal is exercised, the consumer must return the goods free of charge with the courier company specified by the seller within 10 days, and the seller must return the price within 14 days. The consumer, within the withdrawal period, is responsible for the product, its operation, technical features and instructions for use. if used properly is not responsible for any changes or deteriorations that occur.
In addition, the seller has to fulfill his order within the promised time. In the sale of goods, this period cannot exceed 30 days. Otherwise, the consumer without any penalty may terminate the contract. For the resolution of such disputes, it is necessary to apply to consumer district arbitration committees, provincial arbitration committees or consumer courts, depending on the amount of dispute.
Let’s get straight to the point: Why is it difficult to return products from Instagram boutiques?
Because they do not issue invoices, or rather, the number of people who demand it is very few. Unfortunately, there is no invoice or document showing that you have purchased the product. The problem of proof arises. Since it is an illegal sale, you are supporting this lawlessness by buying products from these boutiques.
It’s kind of like buying second hand items.
In this case the product before you reach you should never pay, you should pay after seeing it at the door and trying it. However, as we have stated before, products should never be purchased from a seller who does not issue an invoice, even if there is an opportunity to pay at the door.
If you pay without receiving the product, the shoes will come out of the box you hope to come out of. cucumbers can. Maybe they won’t even send it (After all, the cucumber weighed in at 30 pounds).
Why is the state not taking any action in the face of this unlawfulness?
It’s actually taking a step. These people move too much and freely. The Ministry of Commerce and Finance are following these people, but it is not clear how far they can reach. boutique vendors because they don’t pay taxes the state usually tries to catch them from here.
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