BTK Shared Complaint Statistics – Webtekno

Information Technologies and Communications Authority (BTK) recently published the reports titled “Turkish Postal Sector Market Data” and “Turkish Electronic Communications Sector Market Data”. in electronic communication revealed the complaint situations. According to the shared data, the number of applications made through BTK Online Consumer Complaint System was recorded as 52 thousand 919 in the first quarter of the year.

According to BTK data, the most complained about sector in the field of information technologies is internet service providers it happened. A significant portion of all complaints, 51.4 percent, occurred due to service providers. According to BTK, per 1 million subscribers there are 1,531 for service providers, 994 for satellite platform services, 213 for cable TV broadcasting, 212 for fixed telephone services, mobile services 210 people complained about it.

Connection and service quality are problems for citizens

BTK also provided data on citizens’ complaints. According to this; The biggest reason for complaints about internet service providers is connection and service quality. The biggest problem in complaint petitions regarding mobile services is billing was the problem. The number one reason for complaints for satellite platforms and fixed telephone services is subscription transactions appeared as.

BTK also shared data about the postal sector. Accordingly, the number of applications made to BTK via CIMER and individual petitions increased last year. 13 thousand 300 it happened. Regarding the postal sector, consumers mostly complain about branches and employees. So that your complaints 46.4 percent That’s what it was about. In addition, late deliveries had a share of 16.8 percent, lost-stolen complaints had a share of 13.4 percent, and complaints about damaged deliveries had a share of 4.8 percent.