In October, Apple provided a refurbished replacement device instead of a new device to customers who needed repair for their device under AppleCare. However, the lawsuit filed by customers ended up against Apple.
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Customers: Refurbished devices have poor performance
Administrators dealing with the case have updated the “Swap Device Case” website with details about the settlement. Accordingly, it started sending e-mails to the rightful users for payment after the deal was completed. July 20, 2012 to September 30, 2021 Customers who purchased the AppleCare Protection Plan or AppleCare+ for iPhone or iPad between the dates of December 2018 and 2018 will be able to protect themselves from the lawsuit.
Apple’s Repair Terms and Conditions in the United States apply when the company “repairs or replaces a device”parts or products that are new or refurbished / equivalent to new in performance and reliability” makes it clear that you can use it. However, the result in the case proves that refurbished devices are not equivalent to new in terms of performance and reliability. The lawsuit was filed against AppleCare or AppleCare+ who purchased coverage and were not happy to receive a “lower-performing” refurbished device instead of a device that worked “like new”.iPhone, iPad, and iPod owners demanded compensation.
since 2016 In the ongoing lawsuit, Apple will already pay an additional delay penalty as a result. agreed to pay $95 million. But the company says it has done nothing wrong and refurbished devices are underperforming new ones. vehemently refused.