We know that technology companies provide special support to users on social media platforms such as X (Twitter). However Apple By adopting a newer approach to this issue via social media He announced that he would stop supporting it. The company will now provide assistance only through its own application.
Apple stopped providing support via social media
Apple supports support operations for users X (Twitter) and YouTube He announced that he decided to ban him from social media platforms such as. Instead, it began to focus on app-based or on-site support.
As of October “@AppleSupport” The Twitter account will no longer be controlled by humans. Users who ask for help by tagging this account will be sent to Apple’s website or website with answers generated by bots. Apple Support YouTube will direct you to the channel.
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Apple was first reported to be looking to terminate paid social media support consultant roles on platforms like Twitter, YouTube, and the Apple Support Community. However, the statement from the company shows that all aid on social media has been stopped.
Apple first started user support on Twitter in 2016, leveraging social platforms to help customers. However, today it has completely switched to application and site-based assistance.
It is unknown whether Elon Musk and the changes in the X platform had an impact on Apple’s decision. However, the termination of all social media support shows that Apple has changed its strategy.
So what do you think about this issue? Do you think it makes sense to withdraw support from social media? Please don’t forget to share your thoughts with us in the comments.