Cloud technologies continue to make our lives easier. Especially with the effect of digitalization and remote working, cloud systems started to be the fastest growing solution in the call center market. Analysts, the industry 25 percent It predicts that four out of every five call centers in the world will operate in the cloud.
This solution TurkeyThe biggest name in 600Providing cloud-based call center services to more than 100 customers HelloTech it happened. The three partners of AloTech, which accelerated its domestic and international growth with the investment of 3 million dollars last year; CEO Cenk Soyak, CTO İdris Avcı and CSO Korhan Erçin gave information about their activities and future goals on the day the company celebrated its 10th anniversary.
We aim to grow in the foreign market, especially in North America
AloTech, Turkey’s largest cloud-based call center platform with over 600 customers it serves, has increased its target abroad in its 10th year. Cenk Soyak, CEO of AloTech, which opened abroad with the Call Center Studio brand he founded last year and started to serve in 34 countries from the USA to the Philippines, used the following statements:
In a short period of one year, we started to get about 20 percent of our total income from abroad. Our goal is to increase this rate to over 50 percent in two years. By competing with our own software in a market dominated by global players, we export value-added technology and earn foreign currency to our country.
Saying that they have been competing with their own software for 10 years in a market dominated by global players, AloTech CEO Cenk Soyak said, “When we established AloTech in 2012, cloud technologies were very little known in the call center industry. However, thanks to the advanced technology and software power we have developed, we have expanded our domestic portfolio and become the largest company in our sector.
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In addition, with the Call Center Studio brand that we established last year, we started to serve in 34 countries including the USA, Canada, Philippines, Romania and Nigeria in a short time. Currently, we get about 20 percent of our income from abroad. By exporting value-added technology, we also earn foreign currency for our country.
Our goal is to increase this rate to over 50 percent in two years and to ensure that our foreign income is higher than our domestic income. We are also planning to embark on a new investment round for this purpose. In line with our growth strategy in the North American market, our first target will be venture capital companies in America.
Thus, we will continue to develop our products and services while expanding into new markets abroad and deepening in existing ones. One of our most important goals for the upcoming period is to be a technology unicorn coming out of Turkey.”
Providing information about its activities in the Turkish market, AloTech CSO Korhan Erçin said, “We serve an average of 120 new customers every year with the innovative solutions we offer in the call center software. Currently, we have over 600 customers and nearly 100 of these customers also use our chat solutions. At the same time, three of the top five companies among Turkey’s largest e-commerce sites, and 21 of the top 50 companies are AloTech customers.
As a result of the innovative solutions we offer, we have achieved a stable growth rate of 100 percent for the last three years. We aim to maintain this rate in the coming period,” he said. Stating that AloTech, which started out with a team of 5 people 10 years ago, currently employs 134 people, Erçin continued as follows; “We are a very young team, with 70 percent of its employees under the age of 30.
Thanks to our permanent remote working model, we prefer to reach talent instead of waiting for it to come to us. Our 134 employees live in 34 cities of Turkey. Dozens of our employees reach 34 countries from Adana to Bingöl, from Antalya to Sakarya. We also have employees living in the USA, Azerbaijan, Morocco, UK, Canada and Nigeria.
On the other hand, since the infrastructure we have established is suitable not only for our team but also for our customers to work remotely, we create job opportunities for them and customer representatives where they can work from where they live. In this way, we also contribute to the increase in the number of disabled individuals employed by our customers.”
İdris Avcı: We allocate 8 percent of our turnover to R&D
Pointing out that the most important factor in their rapid growth at home and abroad is R&D and innovation investments, AloTech CTO İdris Avcı said, “As AloTech, we have established both an R&D center and an Artificial Intelligence Laboratory. In these two centers, we are carrying out projects aiming to modernize and develop our infrastructure working with high traffic.
In addition, we are working on artificial intelligence supported call and customer representative prediction systems, video calls. In addition, we continue to work on mood and demand analysis regarding our call and chat traffic. While doing these studies, we increase the budget we allocate to R&D investments every year. By 2022, we have increased this rate to 8 percent,” he said. Explaining that they started their second decade with a new interface, Avcı said;
“We have designed our new interface to facilitate the work of more than 20 thousand customer representatives who receive calls on our platform and increase their productivity. With our new version, in which we enrich our front-end and functions, our customers will be able to take their customers’ satisfaction to a higher level. A new era begins for AloTech users.”
AloTech celebrated its 10th anniversary, in which it brought its technology all over the world, with the ‘Cloud Beyond Borders’ event. AloTech’s investors and representatives of the customers it serves also attended the event that brought the call center and call center software market sectors together. In the event where the new interface of AloTech was introduced, “Transformation of Call Centers into Profit Centers” and “What Should Be Considered for Expanding Abroad and Receive Investment?” Two themed panels were held.