Following complaints from its customers, Adobe came under scrutiny in the United States on the grounds that “subscription cancellations are too difficult.”
Adobein the USA Federal Trade Commission (FTC) And Securities and Exchange Commission (SEC) He shared the review documents received by. The SEC requires companies to provide information on issues that could affect their earnings. It is stated in these documents that the FTC is conducting an investigation and that the investigations have not been concluded yet.
The investigation launched because subscription cancellation has been made more difficult has been ongoing for 1.5 years.
in June 2022 Stating that the investigations that started are continuing, Adobe stated that the reason for the investigation was requests from the public He stated that it was. of research Problems with membership cancellation and account closure It was stated that it originated from In addition, the company states that its practices comply with the law and that it is currently FTC He stated that they continue negotiations with. He also underlined that they may be financially affected when solving this problem.
In March, FTC ordered companies to: subscription cancellation processes Information was given about how it should be done. According to this information, companies must use simple cancellation mechanisms and include membership cancellation among the options when they offer different alternatives for membership cancellations. Users also have to be asked whether they want to see these alternatives. Likewise, when it is time to renew their memberships, subscribers must be informed about this.
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Another point is the regulation regarding the timing of subscription cancellations. Adobe It seems like this is where he will have the most trouble. Adobe subscription can only be canceled within the first 2 weeks of the subscription, otherwise the subscription fee is charged according to the usage period. Adobe does not have a notification system when the renewal date of memberships approaches, and subscriptions can be terminated without notice. automatically is being renewed.