Togg answered all questions about the pre-order process!

The pre-order process for the T10X, the first model produced by Turkey’s Automobile Initiative Group, or simply known as Togg, started on March 16. To date, nearly 50 thousand orders have been received. However, some questions appeared in the minds of the consumer, who met with a new system. Togg answered them all.

Togg answered all questions about the pre-order process

• I paid with my credit card, why can’t I get Premium?
  • You can only switch to a Premium account by transferring money from a bank account that you own.

• “An error occurred that was not caused by you.” when pre-ordering from the app. I am getting a warning. How should I proceed?
  • We continue to improve our systems to solve the problem of our users who receive this error as soon as possible.

• I transferred money from a bank account or credit card, but it was not reflected in my e-Wallet..
  • The bank account to which you make money transfers must belong to you. Only the e-Wallet number should be included in the description section. Remember, the standard time for money transfer is half an hour. However, due to the intensity, it may take up to five hours for the process to take place.

• I have enough money in my eWallet to pre-order. But I can’t complete my pre-order because I got an error about my balance.
  • After clearing your internet browser’s cache and browsing data, this problem will go away.

• Can I make transactions with more than one credit card?
  • Yes you can. In order to avoid any systemic problems, we recommend that you continue with the other credit card after the transfer of a credit card is completed.

• Can I load my e-Wallet from both my credit card and bank account at the same time?
  • You can top up your e-Wallet using both bank transfer and credit card. In order to avoid any systemic problems, we recommend that you continue with the other transfer process after one transfer is completed.

• I wanted to transfer from another person’s bank account to my e-Wallet. But the balance is not reflected in my e-Wallet.
  • The bank account to which you transfer money must belong to you. If not, the amount you sent will be refunded to your account based on the bank processing time.

• What should I pay attention to when transferring money from the bank?
  • The bank account to which you transfer money must belong to you. After checking the recipient IBAN and information, make sure that only your specified e-Wallet number is written in the description section.

• What you should pay attention to;
  • Do not forget to pay attention to EFT hours for bank money transfers.
  • Due to system intensity, it may take time for the balance you have loaded to reflect on your e-Wallet.
  • The account to which you transfer money from the bank must be your own.
  • When making a bank transfer, only the e-Wallet number should be included in the explanation section and no different information should be added. Otherwise, your transfer will not take place.
  • When making a bank transfer, be sure to write the recipient information in the form that indicates.
  • The pre-order period will take place from March 16-27. Your pre-order creation time will not affect your sweepstakes ranking.

What do you think about this subject? Don’t forget to share your views with us in the comments!