Tag: Customer satisfaction
These are the best financial service providers and banks in Germany
Digital payment Whether with a ring, smartwatch or smartphone – fast payment at the checkout is gaining in popularity. (Photo: Pagopace) Dusseldorf Simply hold your finger to the EC device…
Deutsche Bahn is pinning all hopes on a new train
ICE 3neo in the long-distance train station at Frankfurt Airport “If the train doesn’t come on time, it’s not because of this train,” promises DB long-distance transport director Michael Peterson.…
These are the best dealers in Germany
Surfing facility in the shopping center in Osnabrück Customers must be attracted and wooed. Cologne It is a financial tour de force: According to a study by the research institute…
Airlines and rail: Massive increase in complaints
Board at Berlin-Brandenburg Airport Thousands of connections had to be canceled last year. (Photo: dpa) Berlin Complaints from consumers about airlines and Deutsche Bahn have increased massively in 2022. This…
Banks and savings banks terminate current accounts
Frankfurt If banks and savings banks want to raise the fees for current accounts, they need the explicit consent of their customers. Many credit institutions write to those who have…
Savings banks get more than 90 percent of customers to agree to the new terms and conditions
savings banks The Federal Court of Justice had decided that bank customers must actively agree to an increase in account management fees, for example. (Photo: dpa) Frankfurt The German savings…
Bank customers must increasingly expect terminations
Branch of Commerzbank Commerzbank has written to customers several times since April 2021. (Photo: imago images/Arnulf Hettrich) Frankfurt If banks and savings banks want to raise the fees for current…
Bank customers must increasingly expect terminations
Branch of Commerzbank Commerzbank has written to customers several times since April 2021. (Photo: imago images/Arnulf Hettrich) Frankfurt If banks and savings banks want to raise the fees for current…
Sparkasse Nuremberg threatens 10,000 customers with termination
savings bank The Sparkasse Nuremberg has sent letters of termination to customers who have not yet agreed to the conditions for the current account. (Photo: imago/Ralph Peters) Frankfurt Sparkasse Nürnberg…
Deutsche Bahn stops long-distance traffic in northern Germany after a defect
Berlin According to Deutsche Bahn, a technical fault in northern Germany is currently leading to a complete standstill in train traffic. All ICE, IC and EC trains in northern Germany…
Deutsche Bahn stops long-distance traffic in northern Germany after a defect
Berlin According to Deutsche Bahn, a technical fault in northern Germany is currently leading to a complete standstill in long-distance traffic. All ICE, IC and EC trains in northern Germany…
Annual tax certificates at Commerzbank and Comdirect too late
Commerzbank logo and headquarters The institute is having problems issuing annual tax statements. (Photo: dpa) Frankfurt At Commerzbank and its online subsidiary Comdirect, more customers are still waiting for their…
Complaints about tax certificates are piling up
Commerzbank logo and headquarters The institute is having problems issuing annual tax statements. (Photo: dpa) Frankfurt At Commerzbank and its online subsidiary Comdirect, more customers are still waiting for their…
DB orders more ICE 3 neo from Siemens
“I am particularly pleased that Deutsche Bahn has given us a follow-up order,” said Roland Busch, CEO of Siemens AG. The train was developed in record time. “By the end…
Avoid millions of returns with these tricks
Dusseldorf A real shopping spree can be expected on Black Friday again this year: Germans want to spend 4.9 billion euros on this day, 27 percent more than last year.…